New 
Banking Customer Service - Full Training Provided
 TEKsystems | |
$17.00 - $20.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, New York, Buffalo | |
 May 15, 2025 | |
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*IMMEDIATE CALL CENTER JOB OPPORTUNITY*
*OPPORTUNITY TO WORK WITH ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA* *EXCELLENT OPPORTUNITY TO GET INTO THE FIELD IN A GREAT OFFICE ENVIORNMENT, FULL TRAINING WILL BE PROVIDED* *MULTIPLE SHIFTS AVAIALBLE * *BUFFALO, NY (ONSITE ONLY)* *$17/HR* *Qualifications:* * 2 years of call center experience or banking experience * Microsoft Office proficient * Excellent communication skills *Responsibilities:* * Identify and resolve customer problems in an efficient manner * Gather and analyze information skillfully and develop alternative solutions * Manage difficult or emotional customer situations * Respond promptly to customer needs * Respond to requests and meet commitments * Speak clearly and persuasively in positive or negative situations * Educate clients on the benefits of Northwest products/services * Approach others in a tactful manner and reacting well under pressure * Demonstrate accuracy and thoroughness * Look for ways to improve and promote quality * Demonstrate excellent listening and interpretative skills * Demonstrate the ability to establish collaborative customer relationships in a fast paced environment * Aim to resolve customer inquiries utilizing a First Call Resolution approach * Appropriate use of established call policies and procedures and scripts *Pay and Benefits* The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Buffalo,NY. *Application Deadline* This position is anticipated to close on May 21, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |