CFL Accounts & Global Program Coordinator

Position: CFL Accounts & Global Program Coordinator

Location: Stamford, CT

Application Deadline: 28 May 2025

Expected Start Date: 26 June 2025

About AIFS Abroad

At AIFS, we bring the world together through transformative international education. Since 1964, we've helped over 1.6 million participants engage in cultural exchange and educational programs worldwide. AIFS Abroad is a division of the American Institute For Foreign Study (AIFS), and we offer study abroad programs, customized faculty-led experiences, international internships, and career readiness initiatives in over 20 countries.

Team Culture

We are a mission-focused team committed to delivering high-quality international education programs. Our work environment is collaborative, transparent, and supportive of professional growth. We encourage idea-sharing, continuous learning, and personal development, using tools like CliftonStrengths to help team members build on their individual capabilities.

Position Summary/Overview

The CFL Accounts & Global Program Coordinator is a vital member of the Program Operations team, responsible for supporting pre-departure processes such as billing, registration, and participant support. This is a full-time hybrid position based in Stamford, CT, requiring two in-office days per week. The position may also involve travel - only on rare occasions - and evening or weekend availability during peak program periods. This role reports directly to the Director of Customized Faculty Programs.

Salary: $50,000-$54,000, based on experience.

Key Responsibilities

• Billing & Financial Support
• Monitor and follow up on student and institutional payments
• Handle financial aid, payment, and refund inquiries
• Generate invoices, process refunds, and handle participant account adjustments

• Program Registration + Advising
• Set up customized faculty-led programs in the system

• Facilitate participant registration and data collection
• Draft key materials (e.g., visa letters, marketing content)
• Respond to pre-departure questions from students, faculty, and advisors

• General Program Operations Support
• Trouble-shoot technical issues related to payment and AIFS portals.
• Assist with data tracking and reporting
• Provide 24/7 emergency support on a rotating basis
• Contribute to continuous improvement and support additional tasks as assigned

Expectations for the Role

• 30 Days: Understand team structure and processes
• 60 Days: Complete training and gain program knowledge
• 90 Days: Begin managing own program portfolio
• 6 Months: Demonstrate workflow efficiency and database mastery
• 1 Year: Fully integrated and confident in responsibilities

Qualifications & Experience

• Bachelor's degree required
• Minimum 1 year of experience in customer service or client-facing roles
• Experience in higher education or international environments preferred
• Proficiency with Microsoft Office (especially Excel)
• Experience managing financial transactions (e.g., payments, refunds)
• Excellent written and verbal communication skills
• Bonus: Familiarity with CRM systems (e.g., HubSpot), Canva, or similar tools

Key Skills

• Strong multitasking and problem-solving abilities
• Calm and efficient under pressure
• High-quality customer service mindset
• Comfort working with diverse teams and stakeholders

Recruitment Process

1. Submit Application: Apply through the AIFS Careers site
2. Resume Review: Selected candidates will be asked to answer a few questions related to the role by email
3. Interview: Panel interview (60-90 minutes)
4. Offer: Successful candidatereceives an offer letter

Why Work at AIFS Abroad?

• Purposeful Work: Help shape life-changing international experiences
• Collaborative Environment: Work with a supportive and engaged team committed to shared success
• Comprehensive Benefits: Health, dental, and vision insurance, retirement savings options, generous PTO, including holidays and sick/wellness days, and more

Ready to Apply?

• To be considered, you must complete the entire application!

For Inquiries:

Contact Karena Cronin at kcronin@aifs.com

Equal Opportunity Employer: AIFS /AIFS Abroad provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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