HVAC Parts Account Manager

Company Overview

ThermalNetics, LLC is a growth company that was founded in 1972. We employ roughly 60 people and have annual sales of approximately $60M. Our corporate focus is "creating more comfortable and healthy indoor environments by providing innovative HVAC solutions". In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You'll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Summary:

This position is responsible for growing parts revenue through increasing sales with the current customer base while acquiring sales through new customers. Responsible for processing parts sales, customer orders and responding to customer's inquiries, questions or complaints regarding parts services. Seek remedies to ensure customer satisfaction and retention. Assist in vendor sales, inventory, purchasing, pricing and warranty administration. Lead the growth of both customer base as well as sales through marketing strategies and customer satisfaction. Attend trade shows and other marketing promotions as appropriate.

Location: Grand Rapids, MI

Responsibilities:

• Lead the sale of HVAC parts, equipment and supplies over the phone and in person interacting with customers on a daily basis.
• Plans, develops and implements operational policies and goals.
• Support internal team by providing overall technical support and researching options including, but not limited to receiving and processing orders, product and service questions, warranty administration and overall customer complaints.
• Determine the inventory mix based on current market, future market trends and customer needs along with making sure that inventory mix is maintained within each location.
• Research competitive information to competitively price all inventory while maintaining a solid profit margin.
• Create a comprehensive marketing strategy for the direct sales parts office and determine the most efficient avenues to achieve or exceed overall revenue goals.
• In partnership with the sales engineers and service department, conduct joint sales and customer calls to key accounts.
• Makes regular sales calls to customers.
• Pursues new strategies to grow total office sales both through current and new customers.
• Responsible for achieving objectives regarding revenue, profit and proprietary/commodity goals as set forth by the leadership team.
• Always represent the organization in a courteous and professional manner.
• Other duties as assigned.

Minimal Requirements:

• Bachelor's Degree from a four-year college or university
• 5+ years related retail/parts sales experience with progressive management responsibilities
• Ability to lift and/or move up to 25 pounds
• Valid Drivers License
• Ability to travel as needed to job sites and customer locations