Volunteer Coordinator

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

TRI-CITY/ST. CHARLES CORPS

POSITION DESCRIPTION

POSITION TITLE: Volunteer Coordinator

LOCATION/DEPT: Tri-City/St. Charles Corps & Community Center

REPORTS TO: Corps Officers

FLSA CATEGORY: Non-exempt

STATUS TYPE: RPT

PAY GRADE: 205

PAY RANGE: $19.97- $23.96

OUTCOMES

Lead volunteer engagement and community partnerships to expand the reach and impact of The Salvation Army. Build strong relationships with individuals, businesses, civic and faith-based groups, and inspire them to serve. Drive awareness, recruit volunteers, and create meaningful opportunities for people to make a difference.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Volunteer Coordination

1. Drive volunteer recruitment, training, and retention by developing a dynamic volunteer engagement strategy that expands and diversifies the volunteer base.
2. Oversee volunteer scheduling for high-impact events, ensuring optimal coverage and support across departments.
3. Coordinate with other Salvation Army staff for departmental volunteer needs.
4. Will recruit service clubs, churches, organizations, businesses, and other individuals to volunteer bell ring and track the Register to Ring website for volunteers.
5. Will find kettle and bell-ringing site sponsors for the annual Red Kettle Campaign and Match Day.
6. Maintain complete volunteer database, using the current Salvation Army volunteer computer program and other software as necessary. Develop all volunteer files for audits or reviews always maintaining confidentiality.
7. Manage volunteer-related statistic reports.
8. Develop, plan, and implement a regular volunteer recognition program, including but not limited to: thank you calls, thank you notes, recognition events, media, etc.
9. Ensure compliance of Salvation Army volunteer management policies and procedures.
10. Other duties as assigned.

REPORTING RELATIONSHIPS

This position reports to the Corps Officers, works closely with all members of the Corps team and is supported by the Divisional Volunteer Department.

This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army. In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness and completeness of accomplishing assigned goals along with overall departmental goals.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE

• Minimum of two years of college education or its equivalent, a BA or BS is preferred.
• Extensive experience with computer-based systems.
• Exposure to social services and faith-based multi-site organizations is preferred.
• Valid Driver's License and MVR clearance, or ability to travel to multiple sites.

COMPETENCIES

• Supportive of the mission of The Salvation Army, as well as to faith-based organizations.
• A demonstrated ability to manage staff, projects, priorities and programs in a constantly changing environment.
• Able to demonstrate trustworthiness with external clients and staff and be able to handle confidential information appropriately.
• Able to operate independently and willing to take leadership of projects to accomplish organizational goals.
• An interpersonal style that builds effective and meaningful relationships both within and outside of The Salvation Army.
• A decision-making approach that evaluates options, resources and outcomes in light of the departmental goals and objectives.
• A communication style that exhibits the principles and values of the Salvation Army, as well as fosters team relationships and effectively communicates information.
• Demonstrated ability to use initiative and be a self-starter.
• Must be an excellent writer with experience in various mediums, including brochures, event collaterals, script and speechwriting, writing for fundraising newsletters, and an understanding of web-based communications and messaging.
• Excellent oral and creative communication skills.
• Knowledge and familiarity with Microsoft Office; email - Microsoft Creative Suite (InDesign, Illustrator, PhotoShop) a plus.
• A working knowledge of social media apps including Facebook, Instagram, and Twitter.
• A working knowledge of digital/web publishing/blogging.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Corps Officers informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work and must be able to lift 10 pounds.
• In order to successfully perform the essential functions of this position, the employee is required to use standard office equipment and a PC.
• Will be required to regularly drive to Salvation Army Corps and Institutions.
• The work environment for this position is an office environment with a low to moderate noise level.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.