New

Senior Manager, Technical Services

Imprivata
$201,000.00 to $205,000.00
United States, Massachusetts, Waltham
480 Totten Pond Road (Show on map)
May 15, 2025
Description Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun. We are seeking aSr. Manager, Technical Services to join our team for this hybrid role out of our Waltham, MA office. Job Summary The Sr. Manager of the Privileged Access Security will be tasked with managing all aspects of the Professional Services delivered for Imprivata's PAS customer base. This role will manage the team in following sound architectural practices, industry standards and best practices, and ensure proper knowledge of recent product features and functionality. The Sr. Manager will supervise a team of technical resources and provide guidance for critical design-related discussions as it relates to the PAS implementations. They will closely work the PMO and Technical teams to creatively and proactively solve our customers' technical challenges. This role will work with Engineering and Product teams to ensure proper customer response and continuous product improvements. In addition, there will be responsibility for the day-to-day operational elements of the PAS Tech Services team such as hiring, training and onboarding, KPIs, and project and team financials. Duties and Responsibilities: Work with Professional Services leadership to drive change and efficiencies within the Tech Services and Professional services departments. Communicate effectively with all project contributors on any critical design related challenges that may impact project timeline. Work with Imprivata PMO and Tech leads on all IBA related tasks and deliverables Manage all PAS tech services resources and Consultant resources. Including hiring, training, mentoring, performance management, documentation, resource capacity, assignments, process improvements. Partner with the Product Management team to relay customer feedback on product and functionality for product enhancements and improvements. Sign off on all solution architecture and design documents to Implementation Engineer prior to configuration phase of project. Act in a consultative role during the implementation for all customer-related questions or escalations and manage any project scope changes or additions with help from Project Manager. Participate in special projects assigned by Leadership/Management. Assist in any C-Level communications related to the resolution of complex issues and customer escalations. Other duties as assigned and required. Qualifications: Bachelor's degree in Technical or Business discipline. Advance degree preferred in similar discipline. 7+ years of management experience working in a Software or Technology Company in an analyst or consultative role. 7+ years of Healthcare Industry experience with advanced knowledge of EHR Systems, Hospital Workflow & Identity Management Experience managing high performing teams and expertise navigating complex business workflows. Advanced knowledge of using software to build complex business logic and workflows Outstanding data-analytical, problem-solving, organization and multitasking skills Excellent customer service skills including active-listening, composure, and empathy. Clear and concise communication skills, both written and verbal Ability to adjust to changing priorities Advanced Business Analyst experience and skill set Advanced Knowledge of documentation tools such as Visio and Word Knowledge of Networking/Infrastructures Advanced knowledge of extract, transfer, load (ETL) processes and common data source formats Advanced knowledge of CRM & Project Management tools such as Salesforce and Professional Services Automation (PSA) with an ability to create Dashboards and Reports This position offers a salary range of $201,000.00 to $205,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This salary range represents the high and low end of Imprivata's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Hybrid #LI-SF1