Senior Director of Volunteer Engagement

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program

JOB SUMMARY: The Director of Volunteer Engagement Office provides leadership for the Volunteer Engagement Office and other related programs, ensuring that the programs and services are in accord with best practice standards, contract and grant requirements, and Agency practices and procedures. The Director is accountable for the program's fiscal, operational, administrative, personnel, development and quality activities. The position participates in strategic planning and development of services, monitors performance goals against plan. Serves as a member of the Leadership Team to ensure volunteers are represented during all discussions.

SUPERVISORY RESPONSIBILITY: Provides administrative supervision of 3 FTEs and functional supervision of approximately 25 FT/PT permanent volunteers (Cap Corps, VISTA, Hope Corps, IVC, Interns, etc.)

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Direct and oversee the operations and administrative functions of the Volunteer Engagement Office including but not limited to the following specific programs: Catholic High School Service Summit, Christmas Star Program, Caritas! program, high school and college internship programs, onboarding academic interns, representing CC DC among local and national volunteer engagement professional organizations.
  
  
  
  
  1. Develop and implement strategies to effectively achieve program goals and objectives related to volunteer and intern recruitment.
  2. 
     

     Develop and implement systems and processes to enhance operational efficiency around matters related to running the office such as goal setting, reporting, CQI, managing the staff, budgeting, procuring program materials, etc.

     
     
  3. 
     

     Provide leadership and direction to all VEO staff, consultants, and volunteers; supervise program supervisors and oversee staff supervision, which includes recruiting, staffing, hiring, performance evaluation, employee discipline, training, professional development; set standards for customer service; conduct regular staff meetings; communicate policies and procedures; and facilitate team dynamics.

     
     
  4. 
     

     Oversee and perform procurement functions for VEO activities.

     
     
  
  
  
  
• Advocate for volunteer engagement in the departments and programs of the agency.
  
  
  
  
  1. Participate in the planning, development and implementation of strategic plan for volunteer engagement across the programs and departments of Catholic Charities, monitor performance goals against plan, and set, identify and prioritize areas for improvement.
  2. 
     

     Build capacity of staff to engage volunteers in the work of their programs.

     
     
  3. 
     

     Maintain an awareness within the Agency of volunteer contributions to the mission which sustains a commitment to volunteerism.

     
     
  4. 
     

     Oversee and/or coordinate the collection, compilation and analysis of program activity and statistical data including satisfaction surveys to internal clients and volunteers; write and ensure the timely submission of all external and internal program reports.

     
     
  
  
  
  
• Foster strong collaboration with key stakeholders to ensure that VEO strategy is in accord with the Agency's overall strategy and goals.
  
  
  
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     Perform liaison activities with community partners by attending community seminars, outreach events and government/private foundation events.

     
     
  2. 
     

     Establish and maintain relationships with community groups, corporate organizations and academic institutions to create and maintain short- and long-term volunteer opportunities.

     
     
  
  
  
  
• Manage program budget and expenditures to ensure that available funds and resources are used efficiently.
  
  
  
  
  1. 
     

     Develop program operating budget and provide fiscal direction to the program.

     
     
  2. 
     

     Monitor program revenues and expenditures to ensure these are within established budgetary guidelines.

     
     
  3. 
     

     Prepare budget revisions; and provide required financial reports.

     
     
  
  
  
  
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  Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.

  
  
• Implement Corrective Action Plan to address deficiencies identified through the agency Continuous Quality Improvement (CQI) process.
  
  
  
  
  1. 
     

     Enable staff participation in quality improvement.

     
     
  2. 
     

     Update the program's practices and procedures, and program manual as needed.

     
     
  
  
  
  
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  Participate in regional and national professional organizations to garner best practices and for professional development.

  
  

EDUCATION and EXPERIENCE:

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  Bachelor's degree in non-profit management or related field; advanced degree preferred.

  
  
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  8 years of experience in social services, program or project management including experience in managing grants and contracts.

  
  
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  3 years of supervisory experience.

  
  
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  Certification in Volunteer Administration preferred.

  
  

SKILLS and COMPETENCIES:

• Ability to supervise and train employees and foster a cooperative work environment
• Skill in the use of computers, preferably in a PC, Windows-based operating environment