New

SR. QUALITY ASSURANCE ANALYST

Compass Group
life insurance, parental leave, paid time off, retirement plan
United States, North Carolina, Charlotte
2400 Yorkmont Road (Show on map)
May 15, 2025
Compass Corporate A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary This position is part of the corporate Quality Assurance Department's Operations Compliance Support team and provides support to Compass Group business groups in responding to foodborne illness, food-related injury, and product defects/contamination, imminent health hazards, and employee health issues. The candidate will respond to initial notifications, arrange meetings with required stakeholders, conduct investigations, determine the root cause of the incident, summarize the incident in a final report, and recommend preventive measures. Job Responsibilities Respond to and investigate complaints of foodborne illness, food-related injury, and product defects/contamination. Determine the root cause of substantiated allegations while minimizing product exposure and production downtime. Ensure appropriateness of corrective actions to prevent recurrence. Report on findings, conclusions, and recommendations. Coordinate lab analyses and forensic examinations as necessary. Assist in preparing tracking, trending, exception, summary, and other reports associated with food related incidents. Work collaboratively with department Supply Chain QA staff on complaint investigations. Actively participate in and contribute to the overall value of team meetings. Job Qualifications Demonstrated ability to work independently in achieving goals and work as part of a multidisciplinary team. Excellent interpersonal skills, with the ability to build rapport and establish trust. Excellent verbal and written communication skills. Strong reporting and technical writing skills. Strong technical knowledge of retail food safety and HACCP. Excellent investigative and analytical skills. Ability to multi-task in a fast-paced environment. Excellent time management and prioritization skills. Bachelor's degree in a life science discipline preferred. Minimum of Certified Professional-Food Safety (CP-FS) credential preferred; Registered Sanitarian/Environmental Health Specialist (RS/REHS) or equivalent credential preferred. Minimum of three years' experience in a dedicated food safety support role. Two to three years of direct experience with regulatory requirements for food establishments. Ability to engage internal stakeholders across multifunctional teams through effective communication and compelling arguments. Intellectual curiosity a must. Energetic, enthusiastic, and self-motivated. Proficient in Microsoft office applications. Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID:1424775 Compass Corporate Erin Gregory [[req_classification