IT Administrator

The ITS Applications Administrator will be primarily focused on providing day-to-day support of enterprise applications; identifying and implementing technical and process improvements that enhances system availability, performance, and security.

The IT Application Administrator will work in conjunction with other ITS members to support and maintain Arkansas Kraft's IT infrastructure. This position reports to the IT Manager

Essential Responsibilities include, but not limited to:

• Plan, manage, and execute the implementation, maintenance, and support of enterprise IT applications.
• Create and maintain training materials and user documentation for software applications.
• Research operational processes/workflows and identify solutions to resolve problems and/or improve efficiency.
• Prioritize issues and address time sensitive issues promptly.
• Server and Desktop troubleshooting and proactive / preventive maintenance.
• Service Request management - Identify, categorize, and organize service requests according to priority and severity. Monitor queues and managed services alerts.
• Provide technical support via on-call rotation, as required.
• Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
• Some local travel may be required.

Essential Experience include, but not limited to:

• Microsoft Windows 10, 2012 R2, 2016, and 2019 Operating Systems
• Windows PowerShell scripting (Create scripts to simplify procedures)
• Windows server roles including (but not limited to) Active Directory Services, DNS, DHCP, Print and File server services.
• Microsoft Office 365 applications administration
• Understanding of networking fundamentals

Minimum Qualifications:

College degree in computer science or related field or equivalent experience. At least 3 to 5 years' experience with the installation, configuration and support of IT enterprise applications, servers, and peripheral equipment. Excellent customer service and interpersonal skills, with an emphasis on communication skills both written and verbal. Excellent analytical and problem-solving skills with a solid troubleshooting methodology Able to lift 35 pounds (Servers, Computers, Network Hardware, Cabling, etc.)Ability to work off-peak hours to respond to customer needs and ensure availability of critical system.

Preferred Qualifications:

• Experience working in a manufacturing environment.

• At least 2 years' hand-on experience with SQL, including reporting services and writing SQL queries.
• Experience with Power BI Reporting