Assistant Director, Learning Center

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

We invite you to consider to applying for one of our currently available positions. For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/about/working-at-ncc/life-in-the-area.html.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

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Please note that this position will remain open until filled.

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Benefits Snapshot

The College offers a generous benefits package to Full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution of 8% of your salary upon hire, NCC tuition waiver and an abundance of time off - up to 25 days' vacation/floating, 10 sick days, Four (4) day workweeks during Summer, Holidays (including a week+ break between Christmas and New Year's) - among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.

Primary Function: To provide overall administrative oversight of the Pocono Campus Learning Center location including planning, implementing and evaluating appointment-based individual and walk-in tutorial services and contribute to the overall leadership of the college-wide Learning Center.

Responsibilities: (1) Oversight of Pocono Campus Learning Center (PCLC) operations: (a) plan and implement tutorial programming and academic coaching services at the PCLC; (b) assist in recruitment and retention of students in need of tutorial and academic coaching services; (c) responsible for overseeing the physical space of the PCLC. (2) Supervision of staff and student workers: (a) supervise the PCLC program manager; (b) in conjunction with the program manager, select, train, schedule, monitor and evaluate qualified tutors and academic coaches; (c) involve faculty members in recruitment, training and evaluation of tutors. (3) Administrative functions: (a) participate as an administrator working with the larger Learning Center team to effectively collaborate and communicate the NCC Learning Center mission, strategic plan and goals for students, faculty, and staff; (b) Assist the director with program-wide assessment including data collection, analysis, and reporting on students using Learning Center; with assessment and evaluation of overall departmental functions; and with implementation of new service objectives; (c) administer PCLC budget; (d) in the absence of the director is the administrator with full responsibility for the Learning Centers. (4) Other duties: (a) works with the director, other Learning Center staff, and academic affairs faculty and staff in planning, developing, and administering quality Learning Center services; (b) special projects as assigned.

Organizational Relationship: (1) responsible to the director, Learning Center; (2) coordinates with the executive dean at Pocono Campus, as on-site member of Academic Affairs Division; (3) coordinates work with all Learning Center staff at both campuses, Pocono faculty, and administrative teams; (4) participates in College committees.

Performance Standards: Performance in this position is considered satisfactory when: (1) responsibilities of the position and special assignments have been completed satisfactorily, within the specified time frame, and at a level to ensure efficient functioning of the Learning Center; (2) effective, cooperative relationships exist with college students, faculty, and staff.

Qualifications: (1) Education: Master's degree in an academic field from a Councilfor HigherEducation Accreditation (CHEA) approved Institutional Accreditor institution required. (2) Skills, Knowledge, Abilities: (a) proven management and supervisory experience, with strong interpersonal skills; (b) knowledge of tutorial and instructional pedagogy; (c) proven ability to function effectively as a member of a team; (c) excellent customer service skills and ability to work with students, faculty, and staff; (d) excellent written and oral communication skills; (e) strong organizational, planning, and time management skills with the demonstrated competency to serve in an administrative capacity; (f) ability to analyze and manage a program budget; (g) high level of accuracy with details; (h) ability to use technology systems and tools to support Learning Center operations; (i) ability to adapt to changing educational environment; (j) working knowledge of basic program assessment methodology. (3) Experience: (a) Management and supervisory experience in an educational setting; (b) teaching and/or tutoring experience.