Senior Business Analyst

Function as the key person providing support to the UKG (Ultimate Kronos Group) products taking responsibility for application software configuration, maintenance, support, testing and documentation. The position is to ensure that the City is fully utilizing UKG's capabilities and maintaining an effective integration with other enterprise systems. The position also includes responsibilities as the primary point of contact for UKG within the City, both internally and externally with the vendor.

Salary:
Anticipated starting salary range for this position is $81,382.08 - $111,991.36/annually, depending on qualifications.

Work Location:
This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

*The City of Minneapolis does not sponsor applicants for work visas.

• Application Software Development
  • Responsible to evaluate various directions/possibilities, both technical and process, in efforts to implement new functionality or enhance support of the area's applications into the City's processes.
  • Responsible for analysis, design, development and implementation of business application software.
  • Implement department/inter-agency/enterprise information technology solutions.
  • Develop application software solutions fully integrated into the enterprise infrastructure.
  • Responsible for leading applications area enhancements and other efforts, and able to develop new or modified customizations to the delivered software.
  • Analyze and integrate enabling technology, existing application/infrastructure and commercial off-the-shelf products consistent with documented business requirements and software specifications.
  • Work with Business to accurately translate business requirements into application software technical specifications.
• Application Software Maintenance
  • Provide subject matter expertise to assist other staff members in troubleshooting and resolving complex application, database and infrastructure problems.
  • Responsible to lead technical efforts in the research, diagnosis, and resolution of critical situations and to develop research plan, communicate technical actions, and required assistance from other team members.
  • Responsible for technical direction to assist with problem resolution.
  • Design and direct vendor software fixes, upgrades and custom modifications.
  • Plan and manage application software releases for production and upgrades.
• Application Software Support
  • Respond to customer needs regarding software failures and other issues.
  • Act as vendor technical liaison assisting other staff members in resolving application software issues.
  • Develop training and support programs for application users.
  • Responsible for coordinating efforts in the area with other areas and interfacing applications.
  • Responsible to be the key liaison person between the customers of the area's applications and vendor supporting the applications.
  • Responsible for providing peer review on design, development, documentation and other efforts, and able to train and mentor others in the applications area.
• Application Software Testing
  • Perform unit testing, integration testing and regression testing of application software upgrades and maintenance releases.
  • Test and debug application software interfaces.
  • Coordinate software change requests in conformance with established Quality Assurance change management policy and practice.
• Application Software Documentation
  • Write comprehensive, accurate and complete technical specifications derived from detailed business requirements.

MINIMUM QUALIFICATIONS:
Bachelors Degree in Management Information Systems, Computer Science, Software Engineering or equivalent

MINIMUM EXPERIENCE:
Six years of experience, including experience as a UKG administrator with a strong understanding of systems configuration, user management, and troubleshooting, as well as experience with integration between UKG products and other enterprise systems.

LICENSES/CERTIFICATIONS:
N/A

EQUIVALENCY:
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the [MPEA (CPE)] . For more information on the terms and conditions of this agreement please visit our website.

Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established.

Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

• Knowledge of subject matter and processes of customer area supported.
• In-depth knowledge of labor laws and compliance regulations relevant to City of Minneapolis.
• Knowledge of UKG vendors and their application software products.
• Skills in application software design, development and systems integration.
• Excellent interpersonal skills, good analytical and problem skills, and good oral and written and oral communication skills.
• Ability to translate technical terms and information into lay terms.
• Ability to prioritize and schedule multiple assignments and conflicting demands and to work independently.
• Ability to pass a Criminal Background Check.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.