Mainframe IT Operator I

Overview

Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments. Perform basic/routine tasks with narrow scope.

Responsibilities

Operational

• Identify, create, adhere to, and update applicable standards and procedures.
• Completely perform operational activities; monitors activities/equipment/systems Identify, diagnose, troubleshoot, escalate and/or resolve technical problems.
• Determine scope and resources necessary, and coordinate efforts across functional teams for problem resolution.
• Research new technologies within existing infrastructure to optimize operational processes.

System Availability

• Conduct comprehensive monitoring, troubleshooting, diagnostics, and analysis of systems/applications
• Ensure optimal performance by monitoring operational systems
• Actively participate in establishing and testing business recovery procedures, standards, and policies
• Perform routine test, configuration, environment, and preventive maintenance activities
• Ensure optimal availability and performance through systematic validation
• Document routine and complex problems and resolutions in clear and organized technical detail including problem, cause, and solution
• Perform trend analysis and capacity studies

Technical Administration

• Execute Ticket/Change requests from Service Now
• Familiar with the following monitoring applications:
  • Omegamon, TSO, ISPF, ESP (workload manager), Bluezone, HPE- Citirix applications, and Moogsoft
• Identify and create applicable clear and understandable standards and procedures within Sharepoint.
• Actively participate on project teams in the implementation of new or enhanced services
• Prepare and present complete regularly scheduled and ad hoc reports.

Communication

• Present consistent, concise, relevant, reliable, and timely information to all appropriate internal and external audiences/stakeholders through a variety of media; being able to escalate incidents as they arise to Major Incidents Management.
• Ensures accuracy of information to enable effective business decisions.
• Frame message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.
• Seek input from audience to ensure message was accurately interpreted; modify communication if needed

Qualifications

• Associate's degree in computer science, IT, or related field strongly preferred
• Technical certifications in cloud, mainframe, CompTIA , and/or CompTIA security strongly preferred
• Ability to document and apply policies, standards and procedures
• Exposure to validating system availability and performance
• Familiarity with enterprise systems, terminal knowledge and IT terminology
• Familiarity with technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Familiarity with MVS and JES2 commands
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic skill in producing desired results and achieving goals and objectives
• Basic skill supporting a global 24/7, member/customer focused services operation
• Basic verbal and written communication skills

Hours: 6:00PM - 6:00AM overnight shift schedule.
Week 1: Monday and Tuesday. Off Wednesday & Thursday. Work: Friday, Saturday, and Sunday.
Week 2: Off Monday and Tuesday. Work: Wed & Thursday. Off: Friday, Sat, and Sunday.

Holidays and Weekends required

Location: 820 Follin Lane, Vienna, VA 22180

About Us