New

Operations Supervisor

AIT Worldwide Logistics, INC.

parental leave, sick time, tuition reimbursement, 401(k)

United States, North Carolina, Wilmington

May 14, 2025

Operations Supervisor

Job Locations

US-NC-Wilmington

2025-5463

Category

Home Delivery

Position Type

Regular Full-Time

Introduction

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Operations Supervisor will be responsible for training and developing employees, assigning work to others and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers' warehouses and onward to final destinations, as appropriate. This role will also assist as needed to complete the work of the department in addition to daily shipment processing.

Responsibilities

Responsible for the Operations and Service level of the logistics operations by providing cost effective, efficient and traceable movement of AIT's products both in-bound and out-bound

Supervise all staff directly or through supervision through team coaching on performance, job assignments, coaching, training, etc
Arrange product pickups and deliveries with transportation companies and route drivers accordingly
Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors. Including but not limited to: receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
Tend to customer needs by analyzing and researching orders. Ensure that lowest cost transportation is used to satisfy both customer and AIT's needs.
Supervise daily routes/schedules of shipments and deliveries, track progress of shipments and manager cartage set up of operations over the weekend
Ability to administer and supervise; exercise judgement in appraising situation and making decisions to staff management
Ability to tailor communication (both written and verbal) according to appropriate audience
Establish and maintain effective working relationships with employees and vendors
Demonstrate leadership through work ethic and high performance
Ensure safe working environment through consistent practice of safety programs and procedures
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Education
* High School Diploma (Required)

Experience
* 3-5 years experience in freight forwarding or transportation (Required)

Knowledge, Skills, and Abilities
* AS400 Medium
* Cargowise Medium
* McLeod Medium
* Microsoft Office Suite Medium

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.