Major Incident Management

About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Job Tittle: Major Incident Manager

LOCAION: Fort Mill, SC

* Incident Identification & Prioritization - Quickly assess and classify incidents to determine their severity and impact

* Coordination & Leadership - Lead cross-functional teams, ensuring efficient communication between stakeholders

* Incident Resolution - Drive troubleshooting efforts, working closely with technical teams to identify root causes and implement fixes

* Stakeholder Communication - Provide timely updates to leadership, customers, and other impacted parties, ensuring transparency

* Process Improvement - Continuously refine incident management processes to enhance response times and effectiveness

* Escalation Management - Ensure that incidents are escalated appropriately to senior management or specialized teams when needed

* Reporting & Documentation - Maintain accurate records of incidents, resolutions, and follow-up actions for auditing and improvement purposes

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.