AHB Group Account Management Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

* Meet and exceed individual and team performance goals to improve overall lapse rate and client satisfaction.
* Foster a sense of urgency and commitment to achieving goals, resulting in the ability to meet and exceed customer expectations
* Utilize strong communication skills, problem-solving techniques, probing questions and applies strong product knowledge to address client questions and concerns
* Partner with local sales offices to determine agency needs, identify key contacts within the agency, and develop strong relationships
* Manage time effectively to balance the need to retain business while also servicing clients
* Proactively partner with agents to determine renewal strategy for each group
* Evaluate group performance and key cost drivers, understand the competition, and act as a consultative resource by providing available plan alternatives to help the agent make an informed decision
* Close sales by building rapport with agents and employers, make recommendations and overcome objections
* Work with management to develop an activity plan for assigned accounts
* Follow and execute reissue process and rules
* Identify and facilitate upsell opportunities, including promoting available ancillary products
* Provide resolution for escalated issues by utilizing available tools and involving appropriate departments
* Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
* Identify areas of process improvement and work with management and internal organization to improve processes
* Collaborate with TPA partners
* Stay up to date on all compliance and regulation

* High school diploma or general education degree (GED)
* Health and Life license (or the ability to acquire within one month of start)
* Must possess effective verbal and written communication skills
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
* Previous industry experience
* 2+ years of account management experience
* Proactive selling skills with ability to build strong relationships with customers
* Understanding of underwriting risk factors that influence health insurance profitability
* Demonstrates group health insurance subject matter expertise
* Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
* Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
* High degree of initiative, mature judgment, and self-motivation

* Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
* Team oriented ability to provide guidance on process, procedures, and product
* Demonstrated experience in analyzing financial impact of decisions

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.