Undergraduate Admissions Records Specialist

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

This position serves as a Records Specialist for the undergraduate admissions operations area. It reports to the Associate Director of Admissions - Operations. The function of this position is to coordinate all application processing activities and decision notifications. This position is part of an application data team that works together to ensure data integrity of all undergraduate applicants. This position also works with team members to develop and implement new processes or procedures to enhance the application experience for students.

The Records Specialist maintains and manages all processes of the application from submission to enrollment. This includes the imaging of all applicant information and application materials, the evaluation of academic credentials and supporting documentation, and determination of the disposition of applicant records. This position is responsible for imaging, indexing and linking all applicant materials/documentation to applicant records. Applicant records include high school transcripts, college transcripts, test scores, reference letters, and resumes, as well as other relevant documentation.

The Records Specialist is responsible for loading application data (grade point averages, class rank, test scores, minimum requirements) along with bio-demographic data into the imaging and SIS systems. This process includes a constant review and analysis of the data by the Records Specialist to determine the various stages necessary for a successful review leading to a decision for applicants. This involves curriculum review to determine which high school and college level courses meet both Appalachian and UNC system qualifications. It requires the evaluation and analysis of academic achievement to determine the appropriate grade point average (includes the manual recalculation of grade point averages) and class rank to be used in the evaluation of each applicant. Each transcript must be reviewed to determine the scope and competitiveness of the curriculum. This includes an evaluation of the competitiveness of various high school and college academic programs to ensure that each application receives an equitable review. Decisions are also made about the minimum course requirements (MCRs) necessary to meet the UNC system admission requirements, as well as, the University's requirements.

Applications with extenuating circumstances that may have adversely affected the academic record are analyzed on an individual basis to determine the appropriate process for additional consideration by the Admissions Director or the review committee. This position includes maintaining data accuracy in the imaging and SIS systems.

This position ensures that all files are accurate when transferred to the Registrar's Office as well as for the yearly Student Data File report submitted to the UNC System Office by the University's Institutional Research Office. Other functions of this position include maintaining a working knowledge of the assigned recruitment territory and fostering a relationship with the Admissions Counselors. It could also include tracking special populations of applicants, assisting in the admissions decision making process as well as the coordination of all admissions decision notifications.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

The Undergraduate Admissions Records Specialist serves as a Records Specialist for the undergraduate admissions operations area. It reports to the Associate Director of Admissions - Operations. The function of this position is to coordinate all application processing activities and decision notifications. This position is part of an application data team that works together to ensure the data integrity of all undergraduate applicants.

Responsibilities of the position include but are not limited to the following:

Information/Records Administration: Appropriately evaluates, updates and applies learning to improve overall program(s) specialty or a broad range of student centered program services. Researches and develops new, innovative approaches to address and improve current and future programs, processes and procedures; Utilizes and interprets data from a broad scope to implement innovative approaches and program improvements. Develops comprehensive reports to be utilized in a variety of areas.

Decision Making: Knowledge and use of effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions. Takes action consistent with available facts, constraints, and anticipated consequences. Ability to analyze and synthesize relevant policies and legislation, and apply them across a variety of situations.

Coordination-Operations: Coordinates and manages a broad scope of work operations and processes to meet programmatic expectations and outcomes.

Client/Customer Service: Develops and maintains effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area. Independently interprets policy and procedure within delegated authority when responding to client/customer requests and non-standard issues. Recognizes how individual decisions impact other program areas and their goals. Employs de-escalation techniques and conflict management strategies when appropriate. Understands the role of clients in their work environment.

Monday - Friday, 8:00 am - 5:00 pm; occasional weekend hours.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board:

List three professional references with contact information in the body of the application