SN Developer I

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

The ServiceNow Developer position is responsible for creating technical designs from business requirements that detail the build and execution of the solution within the platform. The ServiceNow Developer must leverage their ServiceNow functional expertise and work with the ServiceNow team, Project Management staff, and key business stakeholders to develop enterprise business solutions for our internal and external customers aligning to Service Management best practices.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have in depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security. Prior experience and/or understanding of Banking Processes and Workflow is a must. Bachelor's degree in Business, MIS, Computer Science, or related field required. Training, management, ServiceNow Certification strongly preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop processes and applications on the ServiceNow platform that will provide operational benefit and efficiencies to further the strategies the Company.
• Design and develop workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies.
• Working with product owner (s), develop technical designs from business requirements that detail the build and execution of the solution within the platform.
• Write functional requirements, develop test plans and address production issues.
• Stay current on technologies that are required for platform support and development
• Customize ServiceNow applications and facilitate rollout of both new applications and application customizations.
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design.
• Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment.
• Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall compliance
• Research. Review and analyze the effectiveness and efficiency of processes and develop strategies for enhancing these processes in accordance with ITIL best practices and platform capabilities to enable continuous improvement.
• Participate in, test, and support ServiceNow version upgrades
• Create and update ServiceNow reports and dashboards
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Participate in regular Agile Scrum processes.
• Maintain and update documentation of processes supported, to include procedures.
• Adhere to existing processes/standards/policies as set forth by the Company or other departments as these apply.
• Critically evaluate business unit requirements, Strategic vision of the platform to develop design and architecture concepts.
• Administer and monitor the development and functionality of the ServiceNow Software.
• Effectively communicate insights and plans to cross-functional team members and management
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Aid other employees by liaising with them through healthy and positive interactions
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank
• Serve as a back up to the other ServiceNow team members.
• All other tasks, responsibilities, or duties, as directed by management

PROFESSIONAL

• Support Sundown rule returning calls and emails before the end of the day, even if to let the inquirer know that you are working on the issue/request.
• Establish effective relationships with Technology personnel, program and project managers, and other business partners.
• Prioritize and manage own workload in order to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.
• Possess and demonstrate effective communication skills/habits, both written and verbal
• Ability to effectively absorb information from various sources, then analyze and examine data in detail in order to draw appropriate conclusions.
• Strong customer service orientation

OTHER DUTIES

Accepts other duties as assigned. Works with the Line of Business on projects surrounding the ServiceNow Platform.

COMPETENCIES

• Minimum of 3 years of ServiceNow development experience in large complex environments
• Firm understanding of ServiceNow applications and modules
• Information Technology experience required
• Demonstrated ability to work in a fast paced and changing environment with short deadline
• Proficient in all phases of the Application Development Lifecycle
• Strong technical project management and / or leadership skills
• Certified ServiceNow System Administrator
• Expert knowledge of bank operations, technology, and their applications
• Exceptional analytical and conceptual thinking skills
• Maintain excellent verbal and written communication skills while interacting professionally with a diverse group of executives, managers, and subject matter experts
• Excellent documentation skills
• Excellent problem identification and resolution skills
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Exceptionally skilled at influencing and leading change
• Excellent planning, organizational, and time management skills
• Trainable, teachable, demonstrates continuous self-improvement
• Self-Motivated with the ability to work with minimal supervision
• Strong knowledge of SouthState Bank's systems and software applications

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Education: Bachelor's degree in Business, Information Systems, or equivalent Certified ITIL V3 practitioner
• Experience: Minimum of 3 years of experience in ServiceNow Development Preferred
• Knowledge: Firm understanding of ServiceNow applications and modules.
• Expert knowledge of bank operations, technology, and their applications
• Proven success in scoping, integrating, and implementing large projects. Knowledge and comprehension of JavaScript & HTML. Proficient in web front-end technologies such as JavaScript, HTML5 and CSS
• Functional front-end development with technologies such as ReactJs or Elm
• Familiar with modern JavaScript development tools such as Webpack and Babel
• Experience designing, developing, and maintaining processes via ITSM

TRAINING REQUIREMENTS/CLASSES

• Annual regulatory and compliance training
• Additional training may be required, as needed

RECOMMENDED ADDITIONAL TRAINING

New Employee Orientation

SUPERVISORY RESPONSIBLITIES

No

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers.
• This position requires a large amount of time in front of a computer.
• SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time.
• SouthState reserves the right to suspend Remote Work privileges at any time.

TELECOMMUNTING REQUIREMENTS:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure (if applicable)
• You agree that you will not provide child or adult care during hours of scheduled work.

TELECOMMUNTING TECHNICAL REQUIREMENTS:

• A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
• Must be able to directly connect to router/modem via Ethernet cable.
• Check your download speed using a speed test.
• To test your home internet from your personal computer at home, typewww.speedtest.netinto the web browser of your personal computer.
• SouthState reserves the right to request proof of internet provider, speed and service package from the employee.
• Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

This position requires travel to various South State locations as well as conferences, vendors, and other users.