Sales Coordinator

Advance your career in security with Allied Universal Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security in 2021, we became the world's largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Our canine group, under Allied Universal Enhanced Protection Services, is hiring a Sales Coordinator. The Sales Coordinator will provide essential sales operations and direct client and administrative support for the sales team. This individual will be responsible for the efficient handling of sales orders, as well as customer inquiries and service requests. This position will support field sales representatives and sales management, helping them enhance productivity. This position will also involve the direct management of transactional clients, not specifically assigned to a field sales representative. The support provided should improve the quality of customer service, customer retention, and the attainment of sales targets and goals. This individual will also be asked by sales management to manage projects directly related to the management of opportunities or the efficient functioning of the sales organization.

RESPONSIBILITIES:

Engage directly with selected clients to independently handle special requests for services from initial contact through closure and service delivery; ensure event is properly staffed from operations, purchase order is completed, follow up to determine client satisfaction, etc.
• Liaise with operations and finance to vet the opportunity and secure approval for any special conditions
• Liaise between internal and external departments, managing complete contract renewal process
• Manage the client expectations accordingly and exercise judgement on when/how to escalate concerns or challenges
• Monitor client satisfaction and engage as necessary to address any issues/concerns
• Develop working knowledge of specific clients; identify potential areas where upselling may be possible
• Provide expert-level advice to sales representatives, working on more detailed RFPs, quotes, or gathering relevant information, that may enhance the probability of a sale or an increased sale
• Handle calls or emails from designated customers; engage appropriate areas (Operations, IT, Sales, etc.) to resolve issues or raise awareness
• Handle routine requests from customers, such as requests for price quotes, contract terms, additional services, etc.
• Conduct client management activities including the development of and presentation of Client Business Reviews, reporting of KPI metrics, analysis of possible future threats, etc.)
• Process sales orders that reach the company by telephone, email, or website
• Process/create orders generated by sales representatives or account managers
• Input and check orders entered by sales personnel to ensure that details such as items, prices, addresses, service dates, billing details, contract records, etc. are correct
• Contact customers to resolve any questions or issues and/or to obtain any information that is missing
• Enter order details into the NetSuite CRM after confirming the ability to execute with the appropriate operations representative
• Check that delivery and contact details are correct and update customer records with any changes
• Ensure that operations personnel have all information necessary to execute the order
• Create and maintain records for new and existing customers in the NetSuite CRM including but not limited to, contact details and the name of the sales representative or account manager managing the account
• Proactively update the records with details of new orders and/or customer contacts
• Provide direct support to Director, Sales Operations, and sales management

QUALIFICATIONS:

• Bachelor's Degree in Sales, Business Administration, or related field
• Minimum of one (1) year of sales administration or sales operations experience
• Ability to exhibit professionalism while dealing with tough internal as well as external customers
• Excellent oral and written communication skills
• Excellent multitasker with the ability to prioritize multiple projects
• Must be proficient in computer programs including Microsoft Word, Power Point, and Outlook, and have an advanced knowledge of Microsoft Excel with the ability to create pivot tables, V-Lookup, inputting formulas, etc.
• Detail oriented and thorough with all administrative tasks

PREFERRED QUALIFICATIONS:

• Experience in sales or purchasing and prior experience using NetSuite or a comparable CRM platform

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• 401(k) plan, subject to eligibility requirements
• Paid time off offered at an accrual rate of 4.923 hours bi-weekly
• Eight paid holidays
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...

Pay $60,000 - $64,000 per year

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.