Human Services Program Specialist

Are you a detail-oriented professional with strong oral and written communication skills, looking to enjoy a rewarding career that can make a positive difference in the lives of others? The Department of Human Services, Bureau of Fee for Service Programs is currently seeking a Human Services Program Specialist to join our dynamic team in the Division of Provider Operations. As a member of our team, you will provide technical and analytical assistance to all the Office of Long-Term Living (OLTL) Home and Community Based Services (HCBS) waiver and program providers. If you are passionate about making a difference in your community, we encourage you to apply with us today!

This role requires strong written and oral communication skills to provide enrollment support to the Home and Community Based Services. Your responsibilities will include reviewing and processing enrollment actions and change requests, as well as responding to provider inquiries. You will also be responsible for drafting and sending notices to HCBS providers regarding enrollment decisions, and maintaining various logs and documents. Your proficiency in Microsoft Office Suite and other computer systems will be utilized to manage provider enrollment data and documentation.

Along with working directly with providers, you will be responsible for representing provider operations in weekly and monthly Managed Care Organizations (MCOs) meetings in support of the Community HealthChoices waiver. Your duties will also include the completion of monitoring reports along with other regulatory activities completed through various computer systems to ensure MCO compliance with the Community HealthChoices agreement. If the enrollment and certification unit have a topic that needs to be discussed with the MCOs, you will be responsible for communicating that issue to the MCOs and also bringing back any issues that are brought up by the MCOs for discussion within provider operations. In addition, you will be responsible for overseeing the enrollment and certification unit for the HCBS final rule and ensuring OLTL's complete adherence with the rule. The maintenance of a final rule status log, organization of documents related to the final rule, and the processing of enrollment related actions will fall with your responsibilities.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 5 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirement:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.