New

Bilingual Agent Support Specialist

TEKsystems
$26.44 - $31.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Nevada, Las Vegas
May 10, 2025
Join Our Dynamic Team as an Agent Relations Specialist! Are you passionate about providing exceptional service and making a real impact? Do you thrive in a collaborative and highly motivated environment? If so, we have the perfect opportunity for you! About the Role: As an Agent Relations Specialist, you will be the go-to person for our Agents and Partner Offices. You will work closely with our on-site technical and customer support staff to ensure outstanding client service and resolve open issues and inquiries. Our Agents and Partners rely on you to obtain information for their portfolios, merchant accounts, tickets, products, and solutions. Your role is crucial in bridging knowledge gaps, resolving issues, offering training and support, and proactively recommending ways to streamline operational efficiencies. Why You'll Love This Role: * Impactful Work: Your efforts directly contribute to the success of our Agents and Partners, and in turn, our company's success. * Collaborative Environment: Work with a team that values collaboration, innovation, and mutual support. * Professional Growth: Gain hands-on experience with industry-recognized hardware and services, and develop your technical and customer service skills. Key Responsibilities: * Provide timely and accurate solutions to support and merchant-portfolio related concerns. * Offer training and support to Agents and Partners. * Proactively recommend ways to streamline operational efficiencies. * Collaborate with various departments to resolve issues and inquiries. What We're Looking For: * Top Skills: Merchant service, sales support, account management. * Additional Skills: * Bilingual (Spanish) preferred, but strong candidates without bilingual skills will be considered. * Customer Service and Payments-related experience (preferred). * Strong computer proficiency, including Microsoft Office, Internet, Outlook, Excel, etc. * Experience in fielding heavy call flows and ticket volumes. * Excellent spelling, punctuation, and grammar skills. * Ability to take initiative and utilize innovative techniques. * Strong time-management skills and the ability to prioritize tasks. * Positive attitude, professional work ethic, and excellent verbal communication skills. * Team-player mentality. Perks and Benefits: * Growth Opportunities: We believe in promoting from within and providing opportunities for professional development. * Supportive Team: Join a team that values your contributions and supports your growth. * Dynamic Work Environment: Enjoy a fast-paced and engaging work environment where no two days are the same. If you're ready to take your career to the next level and make a meaningful impact, apply now to join our team as an Agent Relations Specialist! Thank you for your consideration and please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a TEKsystems Recruiter to discuss the next steps in our hiring process! Pay and Benefits The pay range for this position is $26.44 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Las Vegas,NV. Application Deadline This position is anticipated to close on May 16, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.