New 
Tech CSR 2 (Hvac)
 TEKsystems | |
$20.65 - $22.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, California, Irvine | |
 May 10, 2025 | |
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*Description*
Looking for candidates who have previous hvac experience Responsibilities: Provide technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company's products. Troubleshoot water heater products and issues via the phone, being able to clearly detect problems and pinpoint accurate solutions to get the unit running properly. At the technical level, possess the ability to identify, research, and resolve contractor/end user installation and product use issues. Ability to clearly identify business vs. technical problems and either resolve or escalate appropriately. Enter product warranty information into the system and enter comprehensive notes into our system on every unit discussed. Follow-up with customer issues in a timely manner. Assist fellow technicians with high priority technical questions. Answer emails from company website in regards to product information and troubleshooting. May be asked or assigned to assist non-English speakers, speakers of other languages, or be part of a Spanish call queue. Complete any miscellaneous tasks/projects assigned by your supervisor. *Skills* Customer service, technical support, HVAC *Top Skills Details* Customer service,technical support,HVAC *Experience Level* Entry Level #westpriority25 *Pay and Benefits* The pay range for this position is $20.65 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Irvine,CA. *Application Deadline* This position is anticipated to close on May 16, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |