Technical Support Analyst II

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

The Justice Information Management System (JIMS) is currently searching for a Technical Support Analyst II. First review of candidates will begin on May 16, 2025. Job duties include:

Provides support and resolution for users with hardware, software and applications problems; resolves user-reported problems as expertise permits using available tools and following procedures and policies.
• Directs issues to the appropriate personnel for service, repair, and training; maintains record of daily data communication transactions, problems, and actions taken or installation activities; provides follow-up contact to users reporting technology related problems and issues to ensure customer satisfaction.
• Installs, configures, tests and operates a desktop and other peripheral equipment; ensures proper installation of cables, desktop operating systems, and/or appropriate software.
• Instructs users in the use of desktop equipment and software; identifies and communicates training needs.
• Contributes to the creation of support processes, procedures, and documentation; assists with the development of desktop hardware and software standards; assists in the coordination of routine projects, including designing and setting up the environment to test a proof of concept and writing test scripts.
• Orders technology supplies and equipment as directed; assists with the removal or disposal of old supplies and equipment.

High school diploma or equivalent and two (2) years of information technology or other relevant experience and a valid driver's license with acceptable driving record required.

Associate's degree in information technology or relevant field preferred.

Experience can substitute for education. Education can substitute for experience.

__________________________________________

Johnson County Government requires successful completion of reference/background screening for all positions.

Physical, Environmental, and Special Working Conditions:
All County employees may be called upon to assist other departments/agencies in a declared emergency situation.