Software Engineer - Telecommunications

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Do you crave innovation and want to work for a company that is the BEST at what they do in the industry? Does the opportunity to work in a hybrid capacity and maintain a work life balance appeal to you? Then we have the perfect job for you! We are seeking software engineers who push the envelope and strive to create the best product possible. This position will allow you to utilize different technologies, languages, and frameworks to drive solutions while working on inclusive teams that foster diversity of thought. You will be provided opportunities via in house training programs for upskilling to support your development and career goals!

We are seeking a Software Engineer to join our Telephony Communications team. This Agile team focuses on delivering Cisco related technologies currently but will transition to AWS in the future. The team focuses on accurate, straightforward, and effective voice communications through routing solutions for our customers, associates, and partners. We strive to use data to uncover underlying issues and identify opportunities for improving communications. As our technologies advance, we are exploring new communication designs and platforms in line with State Farm's initiatives and third-party telematics opportunities. The ideal candidate will prioritize scalability, performance, resiliency, efficiency, quality of communication delivery, and systematic error handling.

Required Knowledge/Skills:

* High level of experience with Cisco Unified Communications environment including:
o Unified Contact Center Enterprise - UCCE
o The ability to understand, decipher, and troubleshoot existing Cisco Customer Voice Portal applications
o Multi-Contact Center experience with Cisco ICM Call Flow scripting
* Working knowledge of Microsoft SQL Server and the ability to write ad-hoc queries
* Use and experience with full Microsoft 365 Office Products with particular focus on Vision

Preferred Knowledge/Skills:

* Proficiency with AWS concepts, services, architecture, and best practices
* Proficiency in programming languages such as Python and Java
* Experience with relational and non-relational databases, including PostgreSQL and DynamoDB
* Experience with logging and observability platforms like Splunk and Dynatrace
* Familiarity with OAuth client credential flow and identity providers like Entra ID
* Familiarity with GitLab CI/CD pipelines
* Familiarity with Docker & Kubernetes
* Familiarity with ROSA
* Familiarity with analytics tools such as Power BI and Quicksight

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $85,500 - $121,900
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

Hybrid work arrangement for Enterprise Technology is defined as residing with a 180-mile radius of the Hubs and Corporate.

HUB LOCATIONS: Bloomington, IL, Dunwoody, GA, Richardson, TX, Tempe, AZ

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Application deadline is expected to close on May 9, 2025. Applicant volume and hiring needs may result in early closure or extension beyond the listed deadline. To submit an application, click "Apply" on the job listing page on the State Farm career Site.

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