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New Patient Coordinator
 US Oncology Network-wide Career Opportunities | |
life insurance, 401(k)
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 United States, Illinois, Hazel Crest | |
| 10604 Southwest Highway (Show on map) | |
 May 09, 2025 | |
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Overview
Join Affiliated Oncologists as a New Patient Coordinator! AO specializes in treating a variety of cancers including lymphoma lung, breast, prostate, gynecologic, colorectal and head and neck cancers. Our physicians and staff are multi-disciplinary team of highly experienced caregivers focused on helping patients and their families receive the best care and support possible. SCOPE: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: - Registers demographics and insurance information in the system. - Verifies insurance coverage, network status, copays and referrals. - Enters scheduling data to an excel spreadsheet on a daily basis. - Effectively communicates with team members and physicians regarding scheduling. - Request necessary medical records for appointments. - Answers phone calls in a prompt, courteous, professional manner. - Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. - Communicates messages in an accurate and timely manner according to procedures. - Records patient cancellations and missed appointments; reschedules appointments. - Notifies appropriate staff of the cancellation and makes note in patient chart. - Schedule outside consults/procedures ordered by physician - Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. - Maintains a legible supply of forms and appropriate office supplies required for daily activities. - Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's records. - Maintains the chart message and anything that is in queue. - Scans and copies updated insurance cards. - May type memos and form - Other duties as requested or assigned. Qualifications MINIMUM QUALIFICATIONS: - High school diploma or equivalent required. - At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. - Previous patient registration experience strongly preferred. - Knowledge of this practice's personnel, daily routines, and scheduling a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required. - Must successfully complete required e-learning courses within 90 days of occupying position. - Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility. - Shows work commitment: Sets high standards of performance and works efficiently to achieve them. - Commits to quality: Emphasizes the need to deliver quality products and/or services PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites. HOURLY RANGE:
BENEFITS OFFERED:
Applicants will be hired into the title appropriate to their credentials and years of experience. | |