Product Management Director - Salesforce Success Plans

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

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The Customer Success (CS) Success Plan product management organization is responsible for managing Salesforce's Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the "voice of the customer and market" to the rest of the CS organization and we work across all functions within CS and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio.

As a Product Management Director, you are responsible for driving innovative enhancements to the offer portfolio to meet the needs of the market in an Agentic AI era. In this role, you will dig deep to understand customer pain points and needs, articulate how AI can be leveraged to solve these needs and recommend changes to the offer portfolio to deliver these changes to all Salesforce customers. In doing so, you will frequently challenge your thinking and that of your leadership by providing unbiased points of view on changes required to our offer features, portfolio, and GTM model. You will be required to form hypotheses and run experiments to prove viability, then develop a strong business case to launch enhancements to existing offers or net new offers.

You will have the opportunity to work on some of the most complex and rewarding initiatives and be relied upon to inform and heavily influence how we deliver value to our Customers.

• Stay up to date on Salesforce's Agentic AI innovations and apply that knowledge to Offer design
• Demonstrate thought-leadership via delivery of well thought out POVs for Offer changes
• Conduct customer and stakeholder research, develop offer POV, design and run experiments to prove viability of options
• Deliver business case with financial modeling (e.g. resource costs, monentization options, margins) for offer enhancements
• Create outputs in the form of thorough and concise slide decks to secure secure cross-functional senior leadership alignment on recommendations
• Collaborate with key stakeholders across Salesforce GTM, finance, product/engineering and CS organizations to deliver new offers and offer enhancements to market

• Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
• Self-organized and have the ability to initiate tasks independently and see them through to completion
• 10+ years of Product Management or Management consulting experience in GTM, post-sales transformation, or new product/services introduction
• Ability to systematically break down complex problems, document POVs and drive decisions based on data, facts, and logical reasoning
• Ability to create work product-focused materials and outputs, which will include slide decks, financial models, or other written deliverables
• Effective communicator across all levels of the organization, including driving discussions with senior executives
• Demonstrated ability to lead a high-performing cross-functional team without direct managerial responsibilities
• Ability to champion embracing an experimentation mindset

• Experience in Support, Success, or Services product management
• Experience in Salesforce products and technologies
• M.B.A.
• Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software

Our Investment In You:

• Extraordinary enablement and on-demand training - check out Trailhead.com for a sneak peek
• Exposure to executive leaders with vision with a passion for living our value
• Access to leadership development programs
• Volunteer Opportunities
  Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 15 Companies that Care, and are on Fortune's Change the World list. Values bring value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.