New

MSR (GPO) - 06/23

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
May 09, 2025
Job Title: Member Service Representative (GPO) Job Description Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven, and structured contact center operation. Provide information regarding products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Responsibilities * Respond to member inquiries and requests in a high-volume contact center. * Provide detailed information about products and services. * Perform financial transactions and functions for various accounts. * Advise members on additional products and services. * Ensure compliance with policies while handling inbound and outbound calls. Essential Skills * Proven customer service skills. * Experience in data entry. * Handling inbound and outbound calls. * Adaptability to multiple systems. * Ability to work in a very structured environment. Additional Skills & Qualifications * Experience in a call center, administrative, or high-volume retail environment. * Background in banking/mortgage or professional environment. Why Work Here? Be part of the largest Credit Union in the world, serving the financial needs of the military and their families globally. With over 343 branches worldwide, you will have the opportunity to make a positive impact every day. Work Environment The Contact Center operates 24/7/365 to be available for our members around the world. We prioritize work-life balance, offering shifts that are flexible within a one-hour window. Scheduled events such as breaks and meals are to be taken when scheduled. You will be taking back-to-back phone calls for most of your shift, with breaks scheduled accordingly. The environment is hybrid/onsite with flexibility on shift timing. Job Type & Location This is a Contract to Hire position based out of Pensacola, Florida. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on May 22, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.