Claim Sys Data Supp Ops Analys

Under direct supervision, provides a variety of operational support services to the Claim Department, its business partners and its clients.

• Assists and participates in the analysis of internal operational procedural changes/workflows and requirements. Determines business impact and recommends and/or initiates appropriate action.
• Assists and participates in the research, writing, publishing and maintenance of operating procedures and user manuals.
• Provides guidance and/or training to Claim Offices on existing claim systems and procedures.
• Provides assistance to various BSI and Kemper Departments identifying, researching and correction of indicative and financial data errors.
• Responsible for monitoring and handling appropriately various reports; i.e NY Surcharge, IRS, DASD Exception, 180 Day Stale Date, SPCP etc. within a specified period of time.
• Processes various vendor invoices via bulk pay file procedures.
• Provides assistance to the Printing Facilities in relation to damaged checks, checks requiring additional or corrective mailing information/instructions.
• Receives reimbursement checks to be applied to claim files and or miscellaneous checks for subpoena/copy/witness fees. Maintains applicable log books as well as adheres to established guidelines of applying reimbursements to claim files and/or mailing of reimbursement/miscellaneous checks to appropriate lockbox.
• Ensures manual payments for Law Invoices for various laws firms utilized by Kemper Insurance are applied to the claim files in a timely manner.
• Provides assistance on various projects that are assigned to Claim Operations for handling to completion.
• Provides back up coverage when required and/or requested on one or more responsibilities within the Department.
• Develops and maintains a favorable working relationship with internal and external customers.
• Keeps abreast of internal claim system changes and developments that impact the Claim Systems/Operations area.
• May serve as DRP back up for Teleplus.

• Education equivalent to graduation from High School, supplemented by courses in Word Processing, spreadsheet creation or the equivalent in work related experience.
• One or more years experience in BSI Claim Systems/Operations or the equivalent, demonstrating a good knowledge of claim systems and field operations.
• Demonstrates effective customer relations skills.
• Demonstrates sound analytical skills.
• Demonstrates effective and diplomatic oral and written communication skills.
• Demonstrates ability to work accurately with attention to detail and customer expectations.
• Demonstrates a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.

#LIEM3

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion