Technical Support Engineer

Mirion Technologies is seeking a highly motivated Technical Support Engineer who provides technical assistance through phone and email support.

ESSENTIAL DUTIES:

• Provide general support for the legacy Mirion product line, including hardware, software and application products.
• Report design, reliability, and maintenance problems to engineering.
• Utilize ServiceMax and standard database platforms to ensure all issues and resolutions are properly documented.

ADDITIONAL DUTIES:

• Provide on-site support in emergency cases.
• Provide internal support to other teams in meeting objectives/goals when required.

ESSENTIAL REQUIREMENTS:

• Technical acumen. Preferably Electronics, Mechanical or Science/Physics background.
• Very good verbal communication skills.
• Excellent organizational skills, typing/keyboarding skills and written reporting skills.
• Experienced in the use of Microsoft Office tools.
• Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
• Must be logical and analytical in approaching solutions to complex problems.
• Must have a valid driver's license.

PREFERRED SKILLS:

• Knowledge and proficiency of Mirion Germanium Detector product line.
• Experience using Mirion software tools, interfacing and diagnostic programs.
• Nuclear Physics and Radiation Principles knowledge and experience.
• Complex system troubleshooting to resolution at modular and/or component level.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 1-3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
• A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.