New

Desktop/network Support

TEKsystems
$28.00 - $32.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Middleton
May 08, 2025
Role Overview: As a dedicated Technology Consultant for our network office, you will play a pivotal role in maximizing the value of the company's technology investments. Your primary responsibility will be to build and maintain trusting relationships with client end-users, empowering them to achieve their operational goals. This role requires a self-starter with sound judgment and decision-making skills, capable of prioritizing engagements with network office leadership and client stakeholder groups. You will ensure optimal technology configuration and drive technical product adoption by becoming a trusted advisor to our Field Leaders and end-users, fostering success through championing the clients' goals. Key Responsibilities: * Technology Transformation: * Advance technology priorities at our corporate and local offices using sound judgment. * Technical Support: * Resolve technical issues with computers, mobile devices, hardware, software, operating systems, and LAN. * Provide support in high-pressure environments, multitasking as needed. * Communication: * Inform senior management of volatile situations and take ownership of issues. * Best Practices: * Apply customer and engineering best practices to ensure high availability of software/hardware solutions. * Issue Resolution: * Escalate issues and collaborate with corporate technical support and external vendors. * Travel: * Provide technical solutions to local offices within the region. * Continuous Learning: * Enhance expertise in complex technologies through ongoing education and training. * Client Instruction: * Educate local office technology clients on optimal technology use, both in-person and virtually. * Advocacy: * Advocate for end-user technology needs, monitor business issues, and support cross-team engagement. * Relationship Building: * Develop relationships with stakeholders to improve effectiveness and efficiency. * Process Improvement: * Contribute to service improvement ideas to enhance client experience. * Vendor Management: * Manage third-party technology solutions providers and implementations. * Project Management: * Oversee local technology implementations and upgrades, communicating with leadership. * Sales Cycle Understanding: * Understand the insurance and investment product sales cycle to consult on technology implementation. * Proactive Engagement: * Engage with leadership and teams to maximize technology use for advisor and client value. * Consultative Approach: * Tailor approaches to demonstrate technology benefits to different audiences. * Feedback Loop: * Provide feedback to ensure tech applications meet end-user needs. * Gap Identification: * Identify gaps where technology can improve financial advisors' practices. * Benefit Articulation: * Explain how technology enhances client and advisor experiences throughout the sales cycle. * Goal Setting: * Partner with leadership to establish and achieve goals. * Strategic Planning: * Lead efforts to attain goals and realize benefits, such as increased productivity and efficiency. * Training Consultation: * Consult with training teams on best practices for technology use. * Consistent Messaging: * Ensure consistent promotion of technology benefits. * Action Plans: * Develop plans to help financial advisors leverage technology. * Class Facilitation: * Plan and facilitate classes on using technology as a productivity tool. * Technology Education: * Ensure relevant technology education for financial advisors and their staff. * Financial Planning Academy: * Lead sessions to promote key technologies for successful onboarding and development. * Technology Rollouts: * Support technology rollouts, preparing users for successful deployment. * Engagement Tracking: * Track and report engagement efforts and effectiveness to management teams. Skills and Qualifications: * Technical Skills: * Proficiency in Desktop, MFA, Windows 10, Windows, Hardware, Troubleshooting, Active Directory, Infrastructure, Help Desk Support, Imaging, WAN, Office 365. * Experience: * Minimum of three years' experience in coaching/training individuals on optimizing business through technology. * Minimum of five years of financial services industry experience preferred. * Minimum of two years of relevant technology support experience. * Education: * Bachelor's degree in Computer Science, MIS, or equivalent experience. * Soft Skills: * Strong customer service skills and excellent oral and written communication abilities. * Demonstrated analytical and problem-solving abilities. * High degree of initiative and motivation. * Ability to build and maintain relationships. * Proven ability to consult and drive measurable improvements in an outcome-based model. * Demonstrated ability to lead and facilitate groups of people. * Additional Skills: * Advanced knowledge in computer and mobile device hardware and software troubleshooting. * Strong attention to detail and proficiency in clear and understandable ticket documentation. * Ability to diffuse/resolve escalations and resolve complex issues. Pay and Benefits The pay range for this position is $28.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Middleton,WI. Application Deadline This position is anticipated to close on May 14, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.