Valet Operations Supervisor

The purpose of this position is the internal management and control of the parking and valet services unit within the Parking and Transportation Services department. This includes supervision of Parking Representatives (Valet), Parking Representatives-Lead (valet lead), Senior Parking Representatives (enforcement), Parking Assistants (kiosk/lot operations), and Sr. Auto Equipment Operators. Facilitates safe parking and valet operations for all vehicles operating on the UCDH grounds by providing and maintaining safe equipment and proficient staff. The incumbent plans and implements special parking arrangements/events, ensuring signage, structure maintenance, lot equipment usage, including enforcement of parking regulations, plans and prepares budgets, surveys and reports. #CA-SB

Apply By Date 5/14/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in related area and/or equivalent experience/training in a complex operations unit.
• 3+ years management or supervisory experience in the service industry.
• Leadership skills and/or supervisory experience to lead, monitor motivate, train and evaluate staff.
• Knowledge of applicable California Vehicle Code regulations.
• Knowledge of proper cash handling, collection and deposit practices.
• Analytical and decision skills to review information, draw conclusions, develop and evaluate alternatives/solutions.
• Skills to analyze options and solve problems independently on assigned projects while utilizing available resources to efficiently complete work assigned.
• Organizational and time management skills to prioritize workload and meet deadlines, develop and carry out project assignments, in an efficient and timely manner and to provide accurate and sufficient documentation of activities.
• Interpersonal, verbal and written communication skills to clearly and efficiently interact with a diverse group of individuals at all levels within the organization to secure and/or promote information to clarify situations, resolve problems, and to foster and promote the goals of the organization.
• Ability to coordinate independently a variety of tasks and functions; to work around frequent interruptions; to organize workload and set ever-changing priorities; to anticipate and provide for schedule changes; to work with deadlines, realigning priorities as necessary.
• Knowledge and experience with but not limited to: Word, Excel, Power Point, Outlook, and databases. Experience in training staff in carrying out proper valet parking procedures.

Preferred Qualifications

• Certified Parking Professional (CPP)
• Certified Administrator of Public Parking (CAPP)
• 2 years' direct supervisory experience within a high-volume valet hospital environment
• One year supervising multiple operational valet units within a hospital environment.
• Experience supervising employees in a collective bargaining.
• Experience with project consulting and familiarity with analysis and decision-making processes in higher education environments.
• Experience in parking/events, public administration, mobility transportation, and/or broad knowledge of UC parking policies and procedures.
• Knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance.

Key Responsibilities

• 40% - Leadership and Supervisory Functions
• 35% - Operational Coordination and Customer Service Excellence
• 20% - Administrative and Supplemental Duties
• 5% - Health and Safety Practices

Department Overview

The Parking, Transportation, and Fleet Services Department at the UC Davis Medical Center in Sacramento, CA plays a crucial role in supporting the operational needs of the medical center, while enhancing accessibility and mobility for patients, visitors, and staff. The department is dedicated in providing essential services that ensure seamless transportation solutions and promote sustainable practices. The departmental focus is on enhancing operational efficiency, improving user experience, and ensuring a safe and sustainable environment for all stakeholders involved.

Key Operational Components:

* Parking and Valet Services: Offering a range of parking and options, including patient and visitor lots, valet
and stacked parking, employee parking options, and accessible parking stalls. Monitor and manage parking
daily operations to ensure parking is available to accommodate the high volume of traffic and parking demand.
* Fleet Services: Manages a diverse fleet of vehicles used for patient transport, medical supply deliveries,
Maintenance and repair services and employee travel. Ensures fleet vehicles are well-maintained, safe, and
environmentally compliant, incorporating sustainable practices.
* Transportation Services: Operates shuttle services that facilitate connections between various medical center
facilities and nearby offsite locations, enhancing accessibility and convenience for patients and visitors.
Implements programs and promoting eco-friendly practices, the department encourages the use of public
transit, biking, and carpooling to reduce the carbon footprint and alleviate parking congestion.
* Technology Integration: Leverages advanced technologies to enhance customer experience, including mobile
applications for real-time parking availability and shuttle tracking. Incorporates digital payment systems for
seamless transactions to improve user experience and efficiency.
* Safety and Security: Prioritizes the safety and security of all users in parking and transportation areas through
surveillance, regular security patrolling, and well-lit facilities.
* Sustainability Initiatives: Promotes initiatives aimed at reducing the carbon footprint through the Green
Commuter programs, electric vehicle adoption, alternative fuel options, and sustainable transport programs.

The UC Davis Medical Center's Parking and Transportation Department is committed to enhancing the overall experience of its users while aligning with the medical center's vision of health and community service.

POSITION INFORMATION

• Salary or Pay Range: $2,873.60 - $5,195.20
• Salary Frequency: Bi-Weekly
• Annual Saraly: $75,000 - $135,600
• Salary Grade: Grade 22
• UC Job Title: PARKING OPS ENFORCEMENT SUPV 2
• UC Job Code: 004566
• Number of Positions: 2 (1 of 2)
• Appointment Type: Staff: Career
• Percentage of Time: 1.0
• Shift (Work Schedule): Variable/ Flexible 24-hour operation (M-T-W-T-F-S-S)
• Location: Cancer Center (HSP093)
• Union Representation: No, 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not a H-1B Visa opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Frequent 3 to 6 Hours
• Twisting - Frequent 3 to 6 Hours
• Climbing (e.g., stairs or ladders) - Frequent 3 to 6 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Frequent 3 to 6 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Participation in the DMV Pull Notice SystemThe incumbent may work in office buildings, parking garages and lots, in motor vehicles and may be exposed to loud noises, fumes, dust from time to time

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks