Trade Finance Account Manager II

The Trade Finance Account Manager (TFAM) supports the first line client experience by providing client on-boarding, account servicing and relationship management to Trade Finance clients.

The TFAM works with clients and internal stakeholders including Credit Solutions, Product Sales, Legal and Compliance to understand and interpret deal terms for Trade Finance products. The Trade Finance Account Manager is responsible for managing letter of credit documentation packages to ensure adherence to regulatory and compliance guidelines as well as documentation guidelines to issue the product, including collateral accounts, letter of credit applications and amendments, credit underwriting approvals, the corporate borrowing certificate and relevant loan documentation to name a few. The TFAM is the central point of contact for the Trade product documentation process handing off to relevant stakeholders within the Trade Finance team.

The TFAM develops relationships with internal colleagues and collaborates with lenders, relationship advisors, Credit Solutioning, Trade Product Sales and Trade Solutioning to ensure consistent delivery of the client experience.

The TFAM ensures timely and accurate resolutions to client requests and inquiries regarding documentation and will be able to confidently handle multiple tasks simultaneously, deliver as promised, effectively prioritize, and escalate issues and/or seek guidance before issues impact clients or grow larger.

• INDEPENDENTLY EXECUTE PRODUCT CLOSING PROCESS (Commercial and Standby Letter of Credits) - Be autonomous within the closing process while escalating issues as necessary to successfully complete closing, funding, and boarding within specified timeframe.
  • Lead process with Lenders or Trade Product Sales in procuring documentation and information essential to trade product processing.
  • Carefully review letter of credit application and documentation package to ensure accuracy and manage revisions as necessary.
  • Exercise judgment for resolution based on multiple data points.
  • Collect due diligence or documentation needed to close applications, amendments or other documentation related to commercial letters of credit and exercise judgment to ensure it meets terms outlined in credit approval.
  • Lead Communication with Clients, Lenders, Trade Product Sales or Trade Solutioning where needed to obtain documentation to get product issued.
  • Communicate with Attorneys/Paralegal and Account Officers as needed for documentation on clearing conditions.
  • Work on any additional required documentation to close and issue LCs, amendments in a timely manner.
  • Assist with escalation of complex issues and help drive to positive outcome.
  • Inform Operations of delivery expectations for missing information.
  • Assist key business partners with coaching and provide solutions through more complex problems.
  • Verify that the letter of credit package submitted has been properly approved and gather all necessary information needed to close.
  • Receives general direction from Sr Manager, Trade Finance Account Manager
• OPERATIONAL EFFICIENCY - Accountable for identifying opportunities and driving change to increase efficiency, operational effectiveness and/or overall LC boarding experience, including, but not limited to:
  • Challenges existing processes or approaches and identifies areas of inefficiency or opportunities for enhancements.
  • Applies problem solving skills and critical thinking to generate potential remediation or alternative strategies presents to team and/or internal partners for input and guides discussion to derive optimal results. Seeks guidance as needed.
  • Uses judgement to make recommendations regarding enhancements or solutions that would improve end to end process and client experience.
  • Utilizes a holistic approach when problem solving or improving processes.
  • Helps with design and implementation of solution and drives to desired outcome.
  • Provides input for training on new processes.
  • Modifies as required to further improve efficiency.
  • Leads smaller or less complex projects.
• RELATIONSHIP MANAGEMENT (INTERNAL AND EXTERNAL)
  • Build relationships with clients and internal business partners based on trust and respect.
  • Communicate with clients to understand their needs and explain product value.
  • Manage and solve conflicts with clients.
  • Serves as a resource for internal stakeholders across the organization.
  • Negotiates with others to reach understanding and agreement.
  • Provide feedback on advisory topics to enhance Trade product awareness and knowledge.
• DATA/RECORDS MANAGEMENT & REPORTING
  • Manage CRM data input for transaction status and deliver reporting as requested.
  • Manage saved documents in shared drive according to department policy.

Bachelor's Degree and 1 years of experience in Commercial banking experience OR High School Diploma or GED and 5 years of experience in Commercial banking experience

Preferred Education: Bachelor's DegreePreferred Area of Study: Business, Finance, AccountingPreferred Area of Experience: Trade FinanceLicense or Certification Type: null nullSkill(s): Time Management, Fostering Teamwork, Growth Mindset, Customer/Client Focus, Commercial Banking knowledge

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.