Resident Engineer The Resident Engineer would report into the Service Delivery Manager. This is a highly technical role that provides post-sales, on-site and potentially on-call support of Juniper Networks products for one of the country's largest Cable Service Provider. This role will / might require long working hours. The ideal candidate for this role must have a detailed understanding of protocols used for IP based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP based routers and include hands-on operation of management tools and network analyzers. It requires excellent customer interface skills, including both written and verbal. Location: Customer On-site at DTC Responsibilities This is a full-time position and may require occasional long work hours. Technical support to the Customer may require the Resident Engineer to:
- Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues.
- Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer
- Hold design and information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.
- Understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
- Follow established industry procedures for performing and documenting all testing.
- Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
- Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
- Train the Customer's design, implementation, and support personnel to configure and operate Juniper Networks products.
- Support design and planning of Juniper MX, PTX, EX, and QFX networking and security products and associated solutions within the Customer infrastructure.
- Support ongoing efforts in defining best practice policies for Juniper product applications used by Customers.
- To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.
Required Background Qualifications:
- Minimum 6 years of design, implementation, certification, and operational experience in large-scale IP networks.
- JUNOS CLI experience.
- Must have experience with Python Scripting.
- Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX Products)
- Must have Experience with core routing BGP, OSPF, ISIS protocols.
- Must have Experience with MPLS, VPLS, L2VPNs, and QoS.
- Must have Experience with Code / Product Certifications.
- Good to have Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
- Strong customer interface and presentation skills.
- Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.
- BS/MS technical field or relevant experience
Minimum Salary: $131,648.00 Maximum Salary:$189,244.00 The pay range for this position is expected to be between $131,648.00 and $189,244.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.
|