Service Activation & Provisioning Engineer

Job Overview:

We are seeking a highly skilled Service Activation & Provisioning Engineer to support the provisioning and activation of devices within the cable industry, including cable modems, set-top boxes (STB), IP streaming devices, voice activation equipment, ATA, ONU, SONU, and MTA. The ideal candidate will have hands-on experience with provisioning tools and deep expertise in activation workflows within the telecom and broadband space.

Key Responsibilities:

• Device Activation & Provisioning: Support the provisioning and setup of cable modems, STBs, Wi-Fi routers, IP streaming devices, and voice equipment.
• Testing & Execution: Draft test strategies and plans, ensuring test cases are uploaded to Octane with traceability established.
• Defect & Issue Management: Troubleshoot issues during test execution, perform defect triage, and collaborate with development teams to resolve activation failures.
• Coordination & Communication: Work closely with Dev, QA, BA, and Architect teams, facilitating collaboration between onshore and offshore teams.
• Project Management: Participate in daily stand-up and weekly project meetings, ensuring timely progress updates and alignment with project goals.
• QA Reviews: Validate and review test strategy/plans from offshore teams, incorporating feedback from QA leads and project managers.
• Reporting: Publish daily test execution reports, capturing critical test metrics and defect analysis.

Required Skills & Tools:

• Provisioning & Activation Tools:
• Cisco Prime Cable Provisioning
• CSG Biller (Billing & provisioning management)
• Cisco RDU (Regional Distribution Unit)
• TFTP Servers, DHCP Servers, RADIUS Servers
• Splunk (Log monitoring & troubleshooting)
• Postman & SOAP UI (API request testing & debugging)
• Octane & JIRA (Test case management & defect tracking)
• Technical Expertise:
• Strong understanding of modem/STB activation flow and cable domain provisioning methodologies.
• Hands-on experience with IP streaming devices, voice activation, and broadband network configuration.
• Knowledge of Agile/Scrum development frameworks.

Preferred Qualifications:

• Experience with large-scale device provisioning projects within a cable or telecom environment.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and stakeholder management skills.
• Ability to coordinate with offshore teams effectively.

Salary and Other Compensation:

The annual salary for this position is between $115K - $1150K depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Application accepted till 6/15/2025