Administrative Services Manager

This position is responsible for overseeing achievement of organizational objectives through established department workflows, advance administrative support, research, analysis, and coordination of data collection for efficient and effective reporting. Responsibilities extend to working with managing the accountability and stewardship of human, financial and physical resources, directing discharge services and overseeing system wide solutions for patient flow through the Utilization Management Account.The incumbent in this position oversees reconciliation, fund and distribution, external relationships with vendors, workflows across the organization as well as external facing workflows regarding the Utilization Management Account. This position serves as a liaison between the Clinical Case Management/Social Services and a wide variety of other divisions/departments in the Health System. This position achieves organizational objectives through the coordinated achievements through subordinate staff. Manages the accountability and stewardship of human, financial and other physical resources in compliance with departmental, divisional, and organizational goals and objectives. Oversight to departmental, divisional, and organizational data collection activities as well as development and presentation of various reports; participates in long-term and short-term strategic planning to achieve objectives; operational designee for WEB applications; user support; analysis diagnosis and correction of problems encountered in hardware and computerized applications. This position is responsible for direct supervision of approximately 5.0 FTE ensuring adherence to defined internal control sporting the established departments goals and objectives.

POSITIONS SUPERVISED BY THIS POSITION Payroll Title: Patient Non-Clinical Navigator, Blank Assistant 3 and Principal Access Rep

Apply By Date: May 16, 2025 at 11:59pm. Selection activities may start at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training.
• At least 5 years of experience of relevant healthcare and business experience with interpreting contract language.
• Management and/or supervisory experience in an office environment.
• Ability to meet minimum standards for hospital credentialing and billing standards as a billable provider.
• Knowledge of regulatory expectation in both Clinical Case Management and Social Services.
• Strong ability to quickly evaluate complex problems, identify multiple potential solutions, and effectively implement action plans to bring about successful resolutions.
• Strong written, verbal, and interpersonal communications skills to prepare and present reports.
• Ability to convey complex information, instructions, and guidelines in a clear manner.
• Commitment to high quality customer service and patient satisfaction.
• Strong ability to work effectively with senior management on operational and business issues.
• Strong knowledge of all relevant technology, including systems, applications, hardware, processes, and methodology.
• Self-direction and organizational skills to function in an independent role.
• Ability to work flexible hours.
• Ability to meet minimum standards for hospital credentialing and billing standards as a billable provider.
• Knowledge of regulatory expectation in both Clinical Case Management and Social Services

Key Responsibilities

• 25% - Operational Analysis/Evaluation/Recommendation
• 20% - Systems Development, QA, Policy and Reporting
• 25% - Business and Financial Management
• 20% - Staff Management
• 5% - Departmental Administrative Support
• 5% - Other Responsibilities

Department Overview

The Clinical Case Management and Social Services Departments have the combined responsibilities of twenty-four-hour hospital-wide Utilization Review, Discharge Planning, TAR, Medicare patient notification letters, initial and concurrent authorizations and hospital-wide Health Care Management. Clinical Case Management's purpose is to reduce hospital costs, monitor length of stay and appropriateness of medical care in the acute setting, ensure reimbursement through timely medical review and/or obtaining authorizations for services rendered, provide discharge planning interventions to assure timely and safe patient discharge; facilitate outpatient referrals and repatriations to referring facilities, assist in the application of special programs when needed, and support the enhancement of care to the patient and family that are experiencing impacts to illness, injury and/or end of life issues.

POSITION INFORMATION

• Salary or Pay Range: $7,666.67-$14,333.33
• Salary Frequency: Monthly
• Salary Grade: Grade 24
• UC Job Title: PAT ACCESS SVC MGR 1
• UC Job Code: 005772
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): M-F
• Location: Medical Records Building (HSP012)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This position is not an H-1B visa opportunity.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours
• Microwave/Radiation - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Ability to meet minimum standards for hospital credentialing and billing standards as a billable provider Knowledge of regulatory expectation in both Clinical Case Management and Social Services

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks