Field Service Operations Manager - Remote
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JOB OVERVIEW: This position is responsible for an assigned group of large multi-site customers from a service perspective. Builds and fosters relationships, as a single point of contact for all service related strategies. Drives results, resolves conflicts, reporting and analytics for technical services, including developing plans for customer efficiency and productivity. Does this by focusing on service escalation, managing special programs and working with the larger Henry Schein account and field teams. KEY RESPONSIBILITIES:
KNOWLEDGE: Seasoned, experienced senior level professional; in-depth knowledge and full understanding of two or more disciplines and good knowledge of other related disciplines. Good judgment and analytical ability, evaluation, originality and ingenuity required to perform tasks. Know and apply the fundamental concepts, practices, and procedures of a particular field. Resolve a wide range of issues and assignments in creative ways. Assignments are typically broad in nature. Serve as a resource to others to resolve complex problems and issues. May take on project lead role on small scale projects. COMPLEXITY: Work on issues/projects where analysis of data requires an evaluation of variable factors. Use best practices and knowledge of business issues and strategic direction to solve complex problems where precedent may not exist; recommend solutions to business challenges. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel inside and outside own area of expertise. SUPERVISION: Receive minimal instruction on day-to-day work and minimal instruction on new projects or assignments. May act as a resource to provide formal guidance for TSMs with less experience. Assignments can be broad in nature. May manage vendor relationships. WORK EXPERIENCE: Typically 6 to 8 or more years of increasing responsibility in terms of any applicable professional experience. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications. GENERAL SKILLS & COMPETENCIES: SPECIFIC KNOWLEDGE & SKILLS: * Understanding of the Dental Service industry PERFORMANCE REQUIREMENTS: Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. COMPENSATION: The posted range for this position is $86,041-$134,440 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers |