Customer Service Representative (Teller) - Castleton Banking Center

The teammate operates a teller's window by providing prompt, efficient, accurate and high-quality customer service. Represent the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff.

Essential Functions

• Uphold the "Culture of Excellence" and provide high quality customer service to all clients all the time
• Comply with all banking regulations and our own Bank policies, procedures and objectives
• Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
• Provide clients with accurate account, product or service information
• Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler's checks), loan payments and safe deposit box rental payments in a timely, accurate manner
• Maintain basic knowledge of Bank services and products
• Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
• Balance transactions at end of day and verify cash totals
• Maintain working knowledge of branch capture system

Vault Teller (as assigned)

• Maintain control of vault money, including ordering money for the Banking Center and ATM
• Fill "larger change orders" for Bank clients
• Buy and sell money to other CSRs as needed, ensuring that security guidelines are maintained
• Balance and maintain vault consistent with over/short guidelines
• Transmit data for the Bank's Branch Capture system

ATM Teller (as assigned)

• Process ATM deposits in a timely and accurate manner
• Keep current and have working knowledge of ATM deposit processing
• Keep current and have working knowledge of ATM deposit correction procedures
• Ensure that the ATM is properly stocked and functioning correctly
• Determine appropriate repairs and service required for the ATM, and inform Management of requests

Required Education, Experience and Skills:

• High School Diploma or equivalent
• Minimum of six months cash handling experience preferred for entry-level position
• High degree of accuracy and attention to detail
• Excellent communication and customer service skills, exhibiting a high degree of professionalism
• Excellent interpersonal skills, with proven ability to interact effectively with individuals from diverse backgrounds
• Basic computer proficiency and terminal knowledge
• Ability to interpret data and identify problems