BLANK AST 3

This position functions as both a dispatcher and an analyst within the Plant Operations & Maintenance Support unit providing support to the Plant Operations & Maintenance Department and the Health System.The Plant Operations & Maintenance dispatcher receives and responds to a variety of emergency and non-emergency calls dispatching PO&M skilled craft mechanics to appropriate locations in accordance with customer requests and emergent issues using 800 MHz radio, telephone, pager, cell phone and text message communications. The PO&M Department functions as first responders to all hospital emergencies and codes. Dispatchers must respond immediately to hospital codes dispatching via radio to all skilled craft mechanics to respond to site location and documentation is maintained. Individual must be organized, adept at multi-tasking, level-headed and trustworthy. Possess excellent customer service skills, clear and concise communications with department managers, employees and Health System staff at all levels.When not serving on scheduled rotation as the dispatcher, incumbent will provide analytical support to the department for work order management, record keeping, accounting, timekeeping and administrative duties inclusive of preparing and updating, on-call and shift rotation schedules for skilled craft mechanics. In addition, incumbent will produce work order management spreadsheets, reports and graphical presentations of department workload and productivity as requested by PO&M Management.

Apply By Date 5/15/2025 by 11:59 PM

Qualifications

Minimum Qualifications

• High school diploma/GED or equivalent experience.
• Experience and ability to verify and process invoices for payment and review and process contracts.
• Experience and knowledge, using two-way radio and proper radio etiquette.
• Extensive knowledge of business and accounting methods.
• Knowledgeable and computer savvy to manage and maintain work order management system and other software programs utilized by the department.
• Organizational skills to prioritize tasks and meet departmental expectations with.an emphasis on quality, quantity, and timeliness of work.
• Ability to handle emergency situations and complete a heavy, varied workload with frequent interruptions.
• Ability to withstand and work effectively under pressure.
• Ability to identify issues and prioritize responses to alarms when they occur.
• Customer service, interpersonal, oral and written communication skills to interact and communicate effectively and professionally with administrative staff, visitors and volunteers, using diplomacy and judgement.
• Ability to read and interpret computer management report; skills to conduct mathematical and statistical, and comparable model for analysis of various functions and projections of future implications.
• Advanced proficiency in Microsoft Excel to perform mathematical functions and report formats.
• Proficiency in Microsoft Suite, which includes Word, Excel and PowerPoint.

Preferred Qualifications

• Valid California Driver's License
• Experienced and skilled in Financial System to enter monthly internal recharge billing to customers.
• Skilled and knowledgeable of the UCDH Ecotime Time and Attendance Program.
• Ability to develop and maintain standard operating procedures, manuals and presentation hand-outs.
• Knowledge of the English language mathematics used to generate administrative and financial reports.
• Ability to learn new software applications.

Key Responsibilities

• 30% - Analytical
• 25% - Work Order System Management
• 15% - Dispatcher
• 15% - Metasys Controls
• 10% - Accounts Payable
• 5% - Training

Department Overview

Plant Operations & Maintenance (PO&M) has the responsibility to maintain UCDH buildings, utilities, and grounds at the UC Davis Health. The PO&M Department consists of approximately 132 staff members providing support to operations and maintenance of the hospital, clinical, medical education, research and administration buildings and grounds that includes 148 acres and structures that total 4 million GMSF.

POSITION INFORMATION

• Salary or Pay Range: $28.49-$40.83
• Salary Frequency: Hourly
• Salary Grade: 108
• UC Job Title: BLANK AST 3
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 1
• Shift Hours: Day
• Location: Facilities Support Srvcs Bldg (HSP068)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
• Lifting/Carrying 26-50 lbs - Frequent 3 to 6 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 26-50 lbs - Frequent 3 to 6 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Frequent 3 to 6 Hours
• Twisting - Frequent 3 to 6 Hours
• Climbing (e.g., stairs or ladders) - Frequent 3 to 6 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Frequent 3 to 6 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

Must be able to work in confined spaces or high areas. Must be able to safely work on any height ladder or scaffold, comfortably and efficiently. Participates in DMV Pull Notice System if driving is involved.

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks