Commercial Business Analyst

About Us
Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

As the Business Analyst to the Commercial Bank, your goal is to provide financial insights that help the decision-making process and align capital and resource allocation with the Bank's budget. You will be responsible for using data to evaluate the Commercial Bank's performance, identify areas for improvement and opportunities, and develop and implement reporting to support and track progress and investments. In addition to performing financial and operational modelling, you will be expected to develop new models that underpin sound business decisions. You will also work cross-functionally with leaders in our Windsor Advantage subsidiary to develop insights into this business line.

Position Responsibilities

• Supports Commercial Bank leadership in preparing presentations which outline strategic goals and vision.
• Creates reporting based on needs of sales leadership and sales associates - provides data to help empower sales teams to make decisions, track success, analyze trends, and more.
• Delivers data-driven reports, insights, and recommendations to executives and stakeholders.
• Uses data analytics to understand bank operational performance, identify risks and opportunities, present strategic insights, and create recommendations. This may include analyzing internal data, financial reports, market research, and other commercial data.
• Analyzes internal data to understand business processes, identify areas for operational concern, suggest areas for strategic optimization, and presents findings in a clear manner for multiple audiences.
• Develops a deep understanding of the organization's operational processes and utilizes data analysis to provide management with insight into operational efficiency.
• Creates comprehensive and value-added reporting, researches the drivers behind their findings, and presents clear and actionable analysis to all levels of the organization.
• Collaborates with others throughout the organization to communicate findings. Supports efforts to implement changes, as appropriate.
• Supports the budgeting and forecasting process under the leadership of the Chief of Staff. Maintains consistent reporting on how teams are tracking to plan.
• Collaborates with the Commercial Applications Support Specialist to extract data from various applications that support commercial processes and develop reporting tools and analysis that empower management insight into various activities by the sales teams.
• Contributes to the development and maintenance of point-and-click data reporting and analysis applications by establishing requirements for the Business Intelligence team.
• When new employees join the organization or teams are restructured, coordinates the updates to internal applications and departments with the necessary information to ensure consistent organization of data across various sources.
• Acts as a data steward to help ensure data quality through completing critical assessment of the data being provided and coordinating with the appropriate parties to ensure clean-up efforts are completed and appropriate instructions are communicated.
• Partners with the Data Integrity Task Force (DITF) to promote data integrity, identify and roll out new data collection processes, and promote data literacy across the organization.
• Develops and maintains resources for data users in partnership with the Sales Operations & Enablement Lead.
• Escalates concerns as needed to ensure successful prioritization and completion of outstanding reporting and analysis needs.

Minimum Education & Experience

• Bachelor's Degree+ in Business Studies or Business Administration, or related field
• 3+ years of work experience in a business analytical environment, preferably in Commercial Banking
• High aptitude for problem solving.
• Ability to connect analysis to business solutions.
• Proven strong analytical and critical thinking skills, with extreme attention to detail.
• Experience with dashboard reporting applications.
• Experience with creating and leading presentations to internal stakeholders.
• Advanced Excel skills and experience.
• Proficient Powerpoint skills
• Experience in Business Analysis within Commercial Banking or another Commercial Financial Services field strongly desired
• Experience with data analysis from Abrigo or similar Loan Origination applications
• Experience with data analysis from SalesForce or similar CRM applications
• "Data Fluent" with exposure or basic skills in SQL and / or other data tools
• Advanced Excel user, including Pivot Tables, Lookups, Formulas, Graphs
• Excellent analysis skill
• Strong leadership, interpersonal, communication, and presentation skills
• Ability to effectively engage with stakeholders at all levels of the organization
• Self-driven and detail-oriented approach
• Ability to solve or escalate issues with sound judgment
• Ability to work in cross-functional teams and build strong relationships

Working Arrangements

• This is a hybrid role expected to work in our Rockville, MD office Monday, Tuesday, Thursday, and Friday. You will be able to work remotely on Wednesday.

Compensation

• Base Salary Range: $98,000 - $148,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.