Collections Specialist

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua? We have a great opportunity for a Revenue Recovery Coordinator, under the direction of the Credit and Collections Supervisor. The Revenue Recovery Coordinator will be responsible for the operation and is responsible for revenue recovery and proactive collection of delinquent accounts receivable, requiring independent analysis, judgment, critical thinking, and a detailed knowledge of Company and department procedures and knowledge of fair debt collection practices. In addition, the Revenue Recovery Coordinator reviews, tracks, and reports key financial performance indicators including revenue, bad debt expense, cash receipts, payment arrangements, and bankruptcies.

ESSENTIAL DUTIES:

• Analytical review, evaluation, and action plan development for delinquent accounts receivable in direct support of departmental and corporate goals and metrics.
• Administer mission critical collections related activities independently with minimal supervisory influence or intervention using sound judgment and prior experiences.
• Initiate inter-departmental training (when required) within your respective knowledge base for new and existing employees.
• Approve customer credit as appropriate or ensure billing of deposits according to company policy and procedure.
• Maintain and monitor listings of customer account deposit billings and verify that collection of deposits are progressing according to company policy.
• Responsible for delinquent landlord/tenant accounts, healthcare accounts, large commercial and industrial accounts and ensure that timely and proper collection activity is taken.
• Administration for customers who seek bankruptcy protection from creditors and delinquent final bills including recommendation of further action through third party collection agencies. Communicate with collection field forces including both company and/or vendor personnel.
• Monitor deferred payment arrangements and take timely and appropriate action should the deferred payment arrangement end in default.
• Administration credit extensions on customer accounts, customer record updates received from field staff, accounts turned off for non-payment, and ensure billing is accurate,
• Prepare third party notices to outside agencies and mail to the PUC/Public Utility Commission daily in accordance with state and local requirements.
• Maintain a thorough knowledge of the Customer Information System in order to perform required operational tasks.
• Initiate analytical review, evaluation, and action plan development for delinquent accounts receivable and cash receipts in direct support of departmental and corporate goals and metrics.
• Review, track, and report key financial performance indicators including revenue, bad debt expense, cash receipts, and customer refunds.
• Assists with other tasks or projects as assigned.

QUALIFICATIONS:

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.