Main Clinic Scheduler

• Coordinate check out for all patients, working with the student and patient to view Planned Appointments and schedule patients' next visit(s).
• Continually monitor Planned Appointment list in Axium for Group Practices, book or follow up on all planned appointments, calling patients who have pending/planned appointments and getting them scheduled.
• Serve as the main point of contact for the Group Practice's patients for appointment cancellations and rescheduling requests.
• Respond to patient calls and requests for appointments, view students' clinic schedules in Axium and schedule patients into available time slots.
• Confirm patient's contact and insurance information is complete and current as part of the patient check-out process; ensure that all necessary information is in the chart, including contact information, insurance information, photo ID and insurance card if applicable, and emergency contact information.
• Change the status of completed appointments to Checked Out, so that the chair becomes available to other students.
• Answer group practice phone calls, check voicemails, and return patient calls during non-peak patient check-out times. Forward calls to the appropriate department as needed.
• Greet all patients that walk up to the desk and assist them as needed, direct patients to appropriate clinic areas, address issues pertaining to patient concerns and customer satisfaction, refer to appropriate clinic personnel as needed.
• Work with Group Practice Coordinator and Group Practice Leader to monitor students' schedules, informing GPC/GPL of patients with repeated missed appointments or problematic behavior.
• Work with Group Practice Coordinator and Group Practice Leader to guide and coach students in best practices for scheduling and patient management. Report back to GPC/GPL any concerns about student performance or behavior.
• Maintain inventory of clinic office supplies; maintain a supply of forms needed for lab orders, test cases, record requests, or DentiCal.
• Process Record Request Forms as they are sent in, logging each request and working through the list during non-peak patient check-out times.
• Maintain a clean and orderly work area to include printer/copy areas and personal workspace, keeping area free from clutter.
• Perform all other duties as assigned by the Group Practice Manager.

• Basic customer service skills and phone etiquette, Outlook email and Calendar, Microsoft Word and Excel.

• Communicate professionally, effectively, and courteously with patients, faculty, students,
• and staff while projecting a professional and caring demeanor.
• Maintain professionalism at all times, particularly in stressful situations.
• Apply effective patient management and time management skills.
• Follow oral and written instructions.
• Be sensitive and attentive to patient needs.
• Maintain attention to detail while working effectively and accurately with multiple interruptions.
• Type 55 wpm.

• At least one year of experience in a dental school or dental clinic, preferably with patient scheduling experience.

• High school diploma or equivalent.

• Position is full-time, seven and one half (7.5) hours per day, five (5) days per week.
• Incumbent must be available to work varying shifts to include evenings until 9 pm.

1. Dental terminology desirable.
2. Bi-lingual skills highly preferred (Spanish, Cantonese).
3. Experience within a fast-paced healthcare environment highly desirable.

1. Experience and sensitivity in working with people of diverse backgrounds and cultures.
2. Demonstrated experience in advancing social justice, equity, and inclusion in a university
3. setting.
4. Ability to engage and integrate culturally responsive practices and knowledge in their work.

1. Work performed is primarily general reception/administrative with frequent interactive patient contact and use of computer keyboard, mouse and telephone.
2. Requires sitting majority of the working day with occasional standing, walking, reaching, grasping and bending.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.