Municipal Contracts Coordinator

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Municipal Contract Coordinator, under general supervision, performs a variety of complex, responsible, and specialized administrative and office support functions. This position requires attention to detail and the ability to multitask throughout the day. It requires interaction with inside and outside sales staff and management team members. In addition, the main goal is to ensure accuracy in all clerical functions and communication.

Responsibilities of Position:

• Run and complete monthly Cognos Audit reports for all municipal contracts and update accounts accordingly.
• Answer phones promptly and courteously, utilizing company procedures.
• Enter all monthly billing updates into iPak before billing and ensure all invoices are mailed by month end.
• Process all price increases, fuel adjustments, tonnage updates, etc.
• Audit all municipal billed accounts and invoices for accuracy.
• Utilize computer systems and tools to prepare monthly billing reports (Cognos).
• Review all Municipal SMS orders submitted by the sales team for accuracy and standardization.
• Ability to build relationships with key contacts internally and externally.
• Ability to understand and work with complex internal reports.
• Work in conjunction with other departments to resolve customer billing/service issues.
• Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management.
• Assist municipal sales reps as needed.
• Perform all tasks safely and accurately in compliance with all local, state, and federal regulations and company policies.
• Other duties and special projects as assigned.

Skills & Abilities Needed for Position:

• Must be able to maintain a high level of confidentiality.
• Must possess excellent verbal and written communication skills.
• Excellent data entry skills and system knowledge.
• Must have excellent customer service skills with a professional demeanor and telephone etiquette.
• Must have a positive attitude.
• Strong problem-solving skills.
• Strong organizational skills, detail-oriented.
• Self-motivated and capable of working independently and as a team.
• Ability to work in a fast-paced environment while maintaining accuracy.

Experience & Knowledge Needed for Position:

• Proficient knowledge of Microsoft Office applications.
• Experience with Rumpke applications - Ipak/Cognos a plus.
• Waste and recycling industry experience preferred.

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying/pushing/pulling a max of 10 lbs.
• Continuously sitting/standing/walking in an office environment.

Additional Working Conditions/Aspects:

• Legally eligible to work in the United States.
• Valid driver's license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.