Member Services Assistant Part Time

Wentworth-Douglass Physicians Organization (WDP)
United States, New Hampshire, Somersworth
23 Works Way (Show on map)
May 02, 2025
Responsible for ensuring a positive and efficient experience for patients and their families within a hospital setting. This position involves managing patient interactions, processing requests, and providing administrative support to ensure smooth operations. Essential Functions: Greet members, guests, clients and patients in a courteous and professional manner. -Provide information about hospital services, policies, and procedures. -Address and resolve patient inquiries and concerns promptly and effectively. -Perform data entry and maintain accurate patient records in the hospital's database system. -Prepare and process patient forms, including consent forms, insurance information, and referrals. -Adhere to hospital policies and procedures regarding patient confidentiality and data protection. -Ensure compliance with healthcare regulations, including HIPAA and other privacy laws. Essential Functions: Greet members, guests, clients and patients in a courteous and professional manner. -Provide information about hospital services, policies, and procedures. -Address and resolve patient inquiries and concerns promptly and effectively. -Perform data entry and maintain accurate patient records in the hospital's database system. -Prepare and process patient forms, including consent forms, insurance information, and referrals. -Adhere to hospital policies and procedures regarding patient confidentiality and data protection. -Ensure compliance with healthcare regulations, including HIPAA and other privacy laws. Education High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Heartsaver CPR AED [CPR] - American Heart Association (AHA) preferred Experience Experience in a customer service or healthcare setting 0-1 year preferred Knowledge, Skills and Abilities - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficiency with office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems. - Ability to handle sensitive information with discretion and confidentiality. - Problem-solving skills and the ability to work under pressure in a fast-paced environment. Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.