Overnight Front Desk Supervisor

Corpus Christi Hotel

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel.

The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match.

The Night Audit Front Office Supervisor is responsible for overseeing the smooth and professional check-in and check-out of guests, ensuring all interactions reflect Four Star/Four Diamond service standards. This role also includes addressing and resolving guest concerns, escalating issues only when necessary to ensure guest satisfaction. Additionally, will serve as the Manager on Duty during their shift and designated evening shifts (when scheduled), providing leadership and support across hotel operations.

Capable of effectively holding staff accountable while serving as the Manager on Duty.
• Possess in-depth knowledge of all check-in policies and procedures.
• Demonstrate experience handling a wide range of guest scenarios with professionalism and efficiency.
• Maintain proficiency in operating all technical equipment related to Front Desk operations.
• Be well-versed in all hotel facilities, services, and amenities to provide accurate information to guests.
• Understand the critical role and impact of all hotel departments on Front Desk operations.
• Take responsibility for training and mentoring new Night Audit/Front Desk associates.
• Be fully knowledgeable of the shift checklist and capable of independently managing the desk in the absence of the Assistant Manager.
• Understand and competently perform room control functions
• Possess comprehensive knowledge of Synergy and Vision line Key systems.
• Be familiar with all reservation packages and special offers.
• Understand and correctly use all radio communication codes and emergency response procedures.

• Minimum of 1 year of Front Office or Guest Services experience required; hospitality leadership experience in other departments may be considered. A strong understanding of front office procedures and hotel operations is essential.
• Prior night audit experience preferred; a solid understanding of night audit procedures required.
• Proven experience in cash handling required.
• Proficient in computer systems; prior experience with OPERA is a requirement.
• Excellent verbal and written communication skills in English; must be able to communicate clearly and professionally with guests, management, and team members in person and over the phone.
• Strong ability to collaborate and work cohesively with colleagues across all departments.
• Proficient in basic mathematical calculations and financial accuracy.
• Able to think clearly and quickly, demonstrating sound judgment and effective decision-making.
• Strong organizational skills, with the ability to prioritize tasks and follow through effectively.
• Ability to perform well under pressure, managing high volumes of check-ins/check-outs, guest requests, and service issues efficiently and calmly.
• Capable of maintaining a professional and welcoming demeanor in stressful or high-demand situations.
• Able to support management with special projects and operational initiatives.
• Skilled in setting team priorities, delivering constructive feedback, and fostering high performance among front office staff.
• Demonstrated leadership abilities with a proven track record of developing, directing, and motivating teams.
• Able to train team members on guest service standards, including welcoming guests and resolving requests courteously and effectively.
• Flexibility to work a variety of shifts, including weekends, holidays, and overnight (3rd shift), with minimal supervision.
• Physically able to move, lift, carry, push, and pull items up to 30 pounds unassisted. Must be able to stand or walk for extended periods and perform repetitive tasks such as using a telephone or computer throughout the shift.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.