Campus Visit Coordinator

This position will oversee campus tour program management, campus ambassador tour guide supervision, recruitment and training, inbound and outbound calls, emails, social media, event coordination associated with recruitment functions, and tour calendar management.

Why WSSU?
Winston-Salem State University is a vibrant and growing institution that is committed to academic excellence, diversity, and community engagement. As the WSSU Campus Visit Coordinator, you will have the opportunity to make a meaningful impact on students' lives and be a part of a university that is dedicated to student success.

Join us at WSSU and be a part of a mission-driven team that's shaping tomorrow's leaders!

This position will be expected to have the ability to measure and evaluate their own work processes and services to achieve organizational goals. This position will be expected to identify strengths and weaknesses in their own performance and take necessary steps for correction. This position is expected to identify areas within the tour program warranting improvement, and create systems that address holes in current processes based on customer and supervisor feedback.

This position is expected to develop and maintain strong relationships with internal and external customers. This position will also be responsible to respond consistently and in a timely manner to external/internal customers via telephone or email to address visitor needs. Customers include but are not limited to students, faculty, staff, donors, parents, visitors, groups, high school counselors, and principals. Must be able to identify solutions with the customer in mind, and strive to meet and demonstrate a focus in delivering optimum service and showcasing the university in the most positive way at all times. Position will ensure customer service survey distribution and retrieval for all tours, and manage an 85% or higher customer service approval rate

The position is responsible for recruitment, identifying, and training student workers, and volunteers to serve as tour guides, and work with Career Services to provide professional development opportunities, and receive tangible work experience. Position must lead by example, provide constructive feedback to work-study and volunteer students, and a focus on customer service, and selling the university. Position is required to manage students based on program expectations and deliverables, holding student workers at high standards in communication, job performance, professional demeanor, and rules and policies.

Position will demonstrate written and verbal skills which will be utilized with multiple audiences and in a variety of situations including, motivating and informing student workers, and making public and professional presentations. Position will build, oversee and monitor campus ambassador social media platforms, create and facilitate the admissions presentation, update and maintain training material, and more.

This position will work accurately and effectively within a Customer Relationship Management ( CRM) program to input and monitor tour registrations, and edit correspondence that is emailed to parents related to campus tours as needed. Position will work with building coordinators to identify location and event location confirmations for Summer, Fall and Spring campus tours. Will coordinate and schedule tour guides to ensure adequate coverage for all tours, late arrival process, pre-tour locations, and call campaigns to confirm tours. Position will coordinate professional development opportunities for student tour guides, and will work closely with University advancement and new faculty to coordinate special tours. Position will coordinate with student organizations, SGA, and other prominent organizations on campus to extend reach for identifying volunteers to assist with special tours, and work with special programming to incorporate activities/programs with Forsyth Tech, and the Dual Admissions Program

Position will collect and report data pertaining to number of visitors, customer service survey results, number of tour guides, and all stats associated with social media engagement, etc.

Cleon F. Thompson Center
Cleon F. Thompson Center G-06
601 Martin Luther King Jr. Dr.
Winston Salem, NC 27110

8:00 am - 5:00 pm; Monday - Friday, evening and weekend work hours required

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions

2- 3 years experience (Campus programming, Admissions, Campus Ambassador Program)
1 year working in Slate CRM preferred

12 months

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834