IT Taskforce Technician

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

The IT Taskforce Technician is responsible for supplying, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. They will also travel to Omni properties nationwide to assist with projects as well as visiting properties with no on-site IT personnel on a regular cadence to ensure the IT needs are being met. This role is responsible for ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors for success. This position reports to the Manager, Service Desk.

This role will be required to work both Saturday and Sunday with two (2) days off during the week

Provides in person and remote technical support on all computer systems in the hotel.
• This role is responsible for traveling to Omni properties nationwide to assist with projects as well as visiting properties with no on-site IT personnel on a regular cadence to ensure the IT needs are being met.
• Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
• Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards.
• Remains abreast of changes in user, system software, and hardware requirements.
• Troubleshoot network and system problems; Diagnose system problems, recommend, and implement solutions or draw upon other resources and/or vendors to resolve.
• Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued per company policy.
• Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes.
• Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and escalate issues as needed.
• Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale.

Operations and Support

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Reviewing system and application logs and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
• Perform regular file archival and purge as necessary.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance

• Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required

• Previous hospitality, healthcare, or retail experience is preferred
• Bachelor's Degree in Computer Science OR minimum of 3 years of relevant IT experience
• Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365
• Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation
• Good verbal/written communication skills
• Attention to detail and excellent organizational skills
• This role will be required to work both Saturday and Sunday with two days off during the week
• Responsibilities will require being on call and at times working off hours based on critical system outages, upgrades, etc. More specifically, nights/holidays may be required based on the needs of the hotel/business.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com