In Room Dining Attendant/Food Runner

Position Overview:
The In-Room Dining Attendant / Food Runner plays an essential role in the guest dining experience at Hotel Cleveland. This position is responsible for providing prompt, courteous, and high-quality service by delivering in-room dining (IRD) orders, assisting with restaurant operations, and supporting the culinary team. The ideal candidate will be highly organized, guest-focused, and able to work effectively in a fast-paced environment while maintaining a professional demeanor and a warm, welcoming attitude.

Guest Service & Communication

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  Provide genuine hospitality and a warm welcome to all guests by greeting them with a smile and positive attitude.

  
  
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  Ensure a high level of personalized service by maintaining friendly and professional interactions with guests throughout the IRD process.

  
  
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  Take guest orders for in-room dining via phone using the approved BSA script and service standards.

  
  
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  Answer guest questions about menu items and make recommendations when appropriate.

  
  

Order Management

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  Accurately input all in-room dining orders into the Micros POS system, ensuring modifications and special requests are clearly noted.

  
  
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  Print and review guest checks for accuracy prior to preparing or delivering orders.

  
  
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  Communicate efficiently with the culinary team to confirm proper and timely food preparation.

  
  

Delivery & Service Execution

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  Package and organize IRD orders neatly and securely, following all sanitation and quality control standards.

  
  
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  Deliver orders promptly and professionally to guest rooms, presenting food in an appealing manner and confirming order accuracy with the guest.

  
  
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  Follow all scripting and presentation guidelines as outlined in the BSA and hotel standards.

  
  

Post-Service Duties

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  Close out checks in Micros accurately and ensure proper collection of payments or charges to the room.

  
  
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  Follow up as needed with guests to ensure satisfaction and provide any additional assistance.

  
  
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  Retrieve used trays and IRD trash from guest rooms and hallways, ensuring timely and discreet service.

  
  

Station & Inventory Maintenance

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  Restock and organize all in-room dining supplies, including to-go containers, condiments, and service ware.

  
  
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  Maintain cleanliness and organization of the IRD station at all times, including inventory checks and restocking.

  
  
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  Report inventory needs or shortages to management promptly.

  
  

Restaurant Support

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  Assist in running food to tables in the restaurant as needed, ensuring prompt and accurate delivery.

  
  
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  Bus tables and support side work to maintain a clean and efficient dining environment.

  
  
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  Collaborate with team members to ensure smooth service across all dining areas.

  
  

Teamwork & Professionalism

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  Maintain open and consistent communication with fellow team members, supervisors, and culinary staff.

  
  
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  Attend team meetings and training sessions as required.

  
  
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  Uphold hotel grooming and uniform standards, and consistently represent the Hotel Cleveland brand with professionalism and integrity.

  
  

Qualifications:

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  Must be at least 18 years of age.

  
  
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  Prior experience in food service, hospitality, or other guest-facing roles preferred.

  
  
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  Strong communication and interpersonal skills with a positive, team-oriented attitude.

  
  
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  Ability to multitask and stay organized in a fast-paced environment.

  
  
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  Must be able to stand and walk for extended periods and lift trays or items up to 30 lbs.

  
  
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  Familiarity with Micros POS or similar point-of-sale systems is a plus.

  
  
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  Flexible schedule with availability to work evenings, weekends, and holidays as needed.

  
  
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  Commitment to delivering excellent guest service and maintaining a professional appearance.