Client Services Assistant

Department: Office Rsrch Innov and Econ Impact

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: 15-20 hours/week between 9:00am-3:00pm Monday-Friday; varying schedule based upon the APEX event schedule

Location: Fairfax, VA

Workplace Type: Hybrid Eligible; approximately 75% remote and 25% in-person

Salary: $18 per hour

Criminal Background Check: Yes

About the Department:

Within the Mason Enterprise Center, the Virginia APEX Accelerator is an organization funded by the Department of Defense (DoD) and George Mason University. The Virginia APEX Accelerator provides government contracting assistance by offering marketing, counseling, and educational services to businesses throughout the Commonwealth of Virginia. The Virginia APEX Accelerator is headquartered in Fairfax, VA and covers 108 counties in Virginia, with satellite offices in Fredericksburg, Chesapeake, and Hampton, VA.

About the Position:

The George Mason University, Mason Enterprise Center, is looking for an enthusiastic and energetic person for a Client Services Assistant position for its Virginia APEX Accelerator, formerly known as the Procurement Technical Assistance Center (PTAC). The APEX Accelerator provides counseling and services that help businesses do business with government at the federal, state, and local levels.

Responsibilities:

Event Support and Webinar Facilitation:

• Assist APEX staff to prepare for training events during the 9am to 3pm timeframe, typically Monday-Thursday;
• Advance communication and day of assistance to instructors to prepare for webinars or classes;
• Facilitate and introduce instructors for webinars using GoToWebinar or Zoom platform and triage Q&A for instructors while documenting attendance;
• If applicable, prepare (print, collate) handouts and class materials in advance of training, and set up the classroom per instructor specifications (Fairfax and Alexandria locations);
• Make class handouts available electronically to attendees, and maintain electronic filing of roster, evals, and handouts as appropriate;
• Collect, review, and file/scan evaluation forms for in-person classes. Notify Virginia APEX Accelerator staff of any feedback that needs attention; and
• Assist with conferences by facilitating onsite registration and check-in, and setting up event spaces and staffing booth/table.

Customer Relationship Management (CRM) Database Administration:

• Monitor and triage voicemails and "generic" email account under the direction of the Client Services Coordinator;
• Assist clients with online registration for classes and counseling;
• Perform data entry and data management, including report generation, from the CRM;
• Maintain up-to-date records by cleaning up outdated and bounced contact information, removing duplicates, and updating client award/milestone information; and
• Assist the Client Services Coordinator with updating client information on file by performing internet research on client businesses.

Marketing and Outreach:

• Represent Virginia APEX Accelerator at event exhibit tables as needed when schedule permits;
• Assist vendors/exhibitors/sponsors with registration, check-in, ensuring their needs are met in advance, during, and post events; and
• Other duties as assigned.

Required Qualifications:

• High School diploma;
• Experience with online research;
• Experience with Microsoft Outlook, Word, Excel, and PowerPoint;
• Excellent customer service ability including interpersonal, written, and oral communication skills;
• Well-organized and detail-oriented, with ability to work independently in a fast-paced environment;
• Team player with a willingness to collaborate; and
• Must commit to at least one-year employment through May/June 2026.

Preferred Qualifications:

• College degree;
• CRM experience; and
• Knowledge of George Mason University systems.

Instructions to Applicants:

For full consideration, applicants must apply for the Client Services Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date: May 1, 2025

For Full Consideration, Apply by: May 15, 2025

Open Until Filled: Yes