Global 1830 TAC Engineer

Nokia of America Corporation, Global 1830 TAC Engineer (Multiple Positions), Westford, MA.

• Provide remote technical support to all customers on 1830 PSS equipment and networks, and assist with isolation of problems within a 1830 PSS network and develop solutions to rectify reported issues.
• Identify the impact of the outage and changes made to the customer network.
• Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations.
• Ensure that tickets / records for each issue are continuously updated and maintained per the Nokia processes.
• Create and maintain customer relationships on a day-to-day basis.
• Maintain high level of customer satisfaction by providing services fully compliant with the SLA.
• Accountable for quality and accuracy of own output.
• Responsible for contribution to teamwork.
• Carries out tasks/activities according to assignment and set guidelines.
• Demonstrate initiative and adaptability to changing business environments. #LI-DNI

Domestic travel up to 15% required.

Telecommuting from a location within commuting distance of Westford, MA may be permitted up to 60%.

Must have a Bachelor's degree or foreign equivalent in Computer Science, Computer Information Systems, Electrical Engineering, Electronic Engineering, or a related field, and 3 years of related work experience; OR a Master's degree or foreign equivalent in Computer Science, Computer Information Systems, Electrical Engineering, Electronic Engineering, or a related field, and 1 year of related work experience.

Of the required experience, must have 1 year of experience with the following: Trouble-shoot issues on the 1830 PSS network deployed for the customer; Retrieval of Debug dumps, running traces, logs, via CLI, and interpretation; 1830 Equipment Planning Tool (EPT); TL1 command language to query and retrieve logs; and, Analysis of the Health Check Tools on the customer's network to confirm the Sanity of the Network.

Employer will accept any suitable combination of experience of education, training or experience.

Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #MA25-2402910 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program