ServiceNow Administrator
 Quadrant, Inc. | |
 United States, Maryland, Bethesda | |
 May 01, 2025 | |
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ServiceNow Systems Administrator
Remote Bethesda Pay From: $85,000 Yr. MUST ServiceNow Systems Administrator Secret clearance Certifications at least one or more : Security+ (required) ServiceNow Certified System Administrator (preferred) ServiceNow Certified Implementation Specialist - ITSM, HAM, SAM, SecOps, or ITOM (preferred) ITIL v4 Foundation Certification (preferred) 3 years of experience in ServiceNow system administration and configuration. Demonstrated experience managing ServiceNow ITSM modules and other key modules such as HAM, SAM, SecOps, ITOM, Service Portals, and CMDB. Experience working in enterprise-level environments with formal change control and compliance processes. Bachelor's degree in Information Technology, Computer Science, or related field (required); Master's degree (preferred). DUTIES Provide support and perform the following duties in this task area: Perform the day-to-day system administration duties, system configuration, manage system access roles and governance, operation and maintenance of the ServiceNow platform. Routinely monitor health, usage, and analyze system performance, perform maintenance as per ServiceNow published schedules and take appropriate corrective actions to ensure platform reliability. Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments, system enhancements, investigate, troubleshoot, and diagnose technical problems impacting the platform. Partner with business analysts, developers and stakeholders to create and deploy digital workflows, business rules and scripts in ServiceNow IT Service Management. Follow ServiceNow best practices for out of box configuration, customizations, approved integrations, and enhancements to sustain an enterprise level mission focused on the ServiceNow system. Perform system implementation and administration duties on the ServiceNow platform for multiple new modules and applications including Hardware Asset Management, Software Asset Management, Security Operations, ITOM, Service Portals, Dashboards, and others as needed. Provide implementation and maintenance services to comply with and enforce organizational operating procedures and policies. Perform ServiceNow upgrades, software updates, and overall compliance of the ServiceNow platform. Provide implementation of or integration into a Configuration Management Database (CMDB) to enhance Change Management and configuration control as well as conduct necessary ServiceNow technical and functional training. Work with internal technology teams to provide complete solutions to customer's needs. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |