Care Coordinator

This is a new position that will support Care Team services, specifically with brief, non-clinical case management. Work will involve mild and moderate cases with the opportunity to progressively take on more complex work with experience and comfortability. The Coordinator utilizes a student development approach in supporting the students they work with. This position has a rolling deadline, with priority given to applications submitted by May 21.

The successful candidate must be interested in providing support to students in distress through direct support and resource referrals. The successful candidate will support students through matters including but not limited to death or serious illness of a family member; medical illness/injury/hospitalization; mental health related concerns; financial hardship/ distress; and increased stress or other unexpected difficulties.

The Coordinator will also provide support as needed with the university's Title VI response protocols.

Job responsibilities:

Non-clinical Case Management (80%):
* Provide follow-up support to faculty, staff, and student reporters involving students in distress
* Conduct outreach and develop detailed action plans and/or interventions for students in distress
* Provide effective communication and organized collaboration amongst key University departments, faculty, staff, community agencies, and facilities
* Collect, evaluate, and record all facts pertaining to students' cases, utilizing the Maxient database
* Provide referrals to support services within the University as well as community agencies
* Follow up on prior cases to ensure compliance with recommendations
* Collaborate closely with Coordinators, Assistant Directors, and Director of Care and Student Advocate Services on case assignments

Administration (15%)
* Review and analyze data for Care and Student Advocacy Services in close collaboration with the Director
* Prepare for Student Service Fee annual requests in close collaboration with the Director
* Schedule and manage meetings and/or hearing schedules with students
* Create and maintain confidential and private case files using Maxient
* Assist with annual budgeting and presentation process
* Assist with marketing and outreach to student groups and campus partners
* Provide feedback on unit growth and development

Title VI Case Management Support (5%)
* Collect, evaluate, and record all facts pertaining to students' cases, utilizing the Maxient database
* Engage in conversations with students connected to the Bias Response and Referral Network
* Provide education and referrals, as needed

Additional Information:
* The annual salary range is $55,000-$60,000, depending on experience.
* Work will be completed in a hybrid environment.
* The successful candidate will be eligible for the Regent's Tuition Benefit Program, medical, dental and retirement benefits.

This is a full-time (100%), 12 month, annual renewable academic professional/administrative staff appointment.

Required application materials: A resume and cover letter and references are required for consideration

Minimum Qualifications:

* BA/BS plus at least 4 years of related experience or master's degree plus at least two years of relevant experience
* Strong verbal, written, communication, and interpersonal skills
* Demonstrated experience with diversity, equity, and inclusion work OR working with diverse populations of people
* Demonstrated experience with conflict management or conduct processes
* Demonstrated experience working with people in stressful situations or crisis or distress

Preferred Qualifications:

* Master's degree in student affairs, counseling, higher education, or related field
* Experience with Title IX in higher education
* Highly organized, proactive, strong ability to assist others in navigating through complex situations
* Nonclinical case management experience
* Client intake and management experience
* Conflict resolution experience
* Experience with database management
* Ability to prioritize college student development
* Ability to plan, monitor, evaluate, and manage multiple priorities
* Demonstrated ability to partner and collaborate with campus faculty and staff

The department of Care and Student Advocate Services supports students in distress through collaborative interventions, as well as de-escalating crises and threats. For those accused of misconduct, we balance due process rights with fostering developmental outcomes. Formally two separate units, (Care Program and Student Advocacy Services), these units were combined in 2024 for greater collaboration, cross-training opportunities for staff, visibility, flexibility in resource allocations, and potential for synergy.

Pay Range: $55,000-60,000, depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).