Strategic Initiatives & Relationship Manager (C2B)

Strategic Initiatives & Relationship Manager (C2B)- Denver, CO or New York, NY

Do you want to make an impact by shaping our next-generation bill payment ecosystem by improving how we serve a growing and diverse partner base? This role offers autonomy, visibility, and the opportunity to develop cross-functional leadership capabilities in a high-growth business.

Western Union powers your pursuit.

We are looking for a highly motivated and versatile Strategic Initiatives & Relationship Manager to join our Consumer-to-Business (C2B) team. This role within our bill payments team is at the intersection of product, strategic initiatives and relationship management. The role is focused on driving business success through effective account stewardship, project and go-to-market execution, as well as stakeholder alignment.

This individual will manage critical product and go-to-market initiatives, as well as serve as the primary point of contact for key biller partners and internal stakeholders, ensuring our C2B product portfolio continues to meet and exceed partner and business expectations.

Role Responsibilities:

Account Management & Partner Support

• Serve as the main point of contact for all partner-related communications and needs
• Proactively manage the lifecycle of partner partnerships including onboarding, renewals, and terminations
• Develop and lead quarterly and annual business reviews (QBRs/ABRs)
• Advocate for partners in cross-functional meetings to ensure priorities are met and issues are resolved efficiently
• Analyze performance data to identify trends, opportunities, and areas for intervention

Market Research & Biller Analysis

• Conduct research on industry competitors and market benchmarks.
• Evaluate potential and existing billers to identify business opportunities and performance gaps.
• Assess marketing and promotional efforts from both internal and external stakeholders.
• Identify and address operational or customer experience issues in partnership with internal teams.

Customer & Agent Experience Improvements

• Monitor contact center metrics to identify trends and areas for improvement.
• Partner with Sales Enablement to identify and address agent experience friction points.
• Recommend and support implementation of initiatives to improve the end-to-end experience.

Business & Partnership Development Support

• Provide analytical support for new and existing partnership opportunities.
• Monitor competitive pricing and performance trends across verticals.
• Contribute to partnership implementation planning, vertical portfolio alignment, and taxonomy management.
• Support the RFP process and commercial development initiatives.

Program Management & Operational Execution

• Own end-to-end tracking of new biller enablement, conversions, KYCC reviews, and security processes.
• Manage dossiers and contractual documentation for all assigned partners.
• Maintain and regularly update the US Consumer Tracker and other internal reporting tools.
• Manage cross-functional projects and ad hoc business initiatives as needed.

Role Requirements:

• 5+ years of experience in product management, account management, or a related business role.
• Strong experience working in cross-functional environments with legal, operations, marketing, and technology stakeholders.
• Proven ability to manage complex relationships with external partners and internal teams.
• Excellent written and verbal communication skills, with strong executive presence.
• Data-driven mindset and ability to derive insights from performance metrics.
• Self-motivated and driven to provide a top-quality service to partners and customers
• Experience in financial services, payments, or fintech is a plus.
• Business development or sales experience a plus

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The on-target earning range is $121,000 - $165,000 per year, which includes a base salary and variable target incentive (including short-term) that aligns with individual and company performance. Actual salaries will vary based on candidate's qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your United States - specific benefits include:

• Flexible Time off

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Student Loan Repayment (below manager level only)

• Parental Leave

• One day volunteer time off

• $0 Money Transfer Fee Discount Code - Quarterly

• Recognition Program "Game Changers"

• Employee Discount Program

• Global Adoption Assistance

• Global Scholarship Awards Program
• 4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information."

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Estimated Job Posting End Date:

05-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.